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Vision Kia East Rochester

East Rochester, NY

4.4
745 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 745 reviews

November 01, 2023

My Kia had a recall for some fuel injection pump I called they made an appointment for me and I assume that the part was in when I got there they took the car and came back 20 minutes later with the bad news More

by Vmeb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service good but no knowledge of their stock.
Nov 01, 2023 -

Vision Kia East Rochester responded

"Vmeb55" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 01, 2023

Pleasant. Friendly staff. Quick service. I made appointment on line for oil change. Clean wait room More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist, cashier
Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 01, 2023

Fast and courteous service was there for my first oil change. My car also was found to have two recalls that were taken care of at the same time. More

by rbbelsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly,Balley
Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

November 01, 2023

Courteous, professional, prompt. Staff had all the warranty data and service agreements at their fingertips. Made my visit simple and efficient. More

by garysodea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
Nov 01, 2023 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 31, 2023

They met all of my needs in a timely and professional manner. Open and honest communication was key More

by mrogers14
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 31, 2023

Nice They were helpful and knowledgeable They made it so we could get the recall done More

by JANALYNRUDER
Recommend Dealer
Yes
Employees Worked With
Service
Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 31, 2023

Second car I have bought from dealership only complaint I have would be how long it takes for service visits, usually takes hour and a half for oil change More

by JARVISMATTHEW35
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam, David, AJ, Nick Cordi
Nov 01, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 30, 2023

Friendly staff that greeted me upon arrival and checked me in. work was completed in a very timely manner More

by DLEBEAU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 29, 2023

Service was good. Not happy about new management changing terms of “complimentary oil changes” without More

by FAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know names
October 28, 2023

The staff is Prompt polite and efficient. Nice to have snacks in waiting room. Clear and consice More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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