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Vision Kia East Rochester

East Rochester, NY

4.4
745 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 745 reviews

April 15, 2024

Made for an easy transaction and ensured to listen to my requests and keep everything within my budget More

by sara.barefoot
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal McCall
Apr 16, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 15, 2024

The help me quickly and really nice. Explain me about the service and let me know gor next time More

by GOR2F47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gammariello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 14, 2024

I have had my 2023 Sportage in at least 3 or 4 times within the last 2 years for a check engine light.Each tome thay tell me it's fixted but obviously it isn't. This is our third KIA and now I'm not so More

by James Jolley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It hasn't always been the same person
Apr 16, 2024 -

Vision Kia East Rochester responded

James. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 13, 2024

I didnt have an appointment but they got me in anyway. They were so friendly and paid for an uber to take me to lunch they kept me informed about my car wile I was out threw my phone.They were busy but ev More

by zenamothana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 13, 2024

Great service but the customer waiting area could use an upgrade and better amenities for those waiting. More

by thebaji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

April 13, 2024

Pleasant reception even though I was 15 minutes late for my appointment (spent circling between East Rochester and Fairport due to poor directions from the Kia GPS directions. Wait for the inspection and oi More

by SZTAN58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't catch the lady's name in the service dept but she was pleasant too.
Apr 16, 2024 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

April 13, 2024

Always great service and they keep you informed on the progress of your vehicle and explain what was done More

by KARBEAR70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly an Joe
Apr 16, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2024

It was my first time coming here. Everything went smoothly and promptly, I appreciated the car wash! More

by terrillann
Recommend Dealer
Yes
Employees Worked With
Kelly
Apr 12, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 11, 2024

Helpful and attentive staff, clean pleasant waiting area. Work completed well ahead of time promised More

by nanastreet1953
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 11, 2024

Professional and personable employees. Especially Kelly. Waiting room is clean and comfortable. Waiting time was only a little longer than was quoted More

by Linda
Recommend Dealer
Yes
Employees Worked With
Kelly
Apr 12, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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