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Vision Kia East Rochester
East Rochester, NY
746 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 746 reviews
May 23, 2024
I received great service when bringing in for a recall from Kia corporation Thank you from Kia corporation Thank you More
by Merian218
Verified Customer
May 23, 2024
Prompt and courteous and clean taking the time to answer questions and explaining your concerns questions and explaining your concerns More
by cjnuci
May 22, 2024
I took my car to this dealership because I was visiting a friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible t friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible to deal with- very uncommunicative, I was unable to reach them by phone and they didn’t respond to my voicemail and barely responded to my texts. At one point I was able to get them on the phone and they had no idea if they had my car at all, told me I’d need to come in person to pay the deposit and sign insurance forms that I had already done when I brought my car to them initially. Because I don’t live in Rochester, I had a friend go in person to verify that they even had my car, which they did, but hadn’t started working on it. For the next few weeks after that, I heard nothing from them except for when I badgered them to give me any sort of timeline of when they would start working on my car or how long it would take to repair (they never gave me a timeline but did tell me they had started working on it). Additionally, insurance had to submit an updated claim because they missed a few things on the initial claim, but the dealership was unresponsive/did not acknowledge receiving the updated claim so those issues with my car are still not fixed. All around a horrible experience, on top of the horrible experience of getting my car stolen. More
by brie.zimmermann
May 22, 2024
No one answers the phone. Literally have to call sales and ask for service. Can’t schedule online through app or website. Limited to no communication. Literally have to call sales and ask for service. Can’t schedule online through app or website. Limited to no communication. More
by OPTOUT
Employees Worked With
The girl back there was awesome
May 22, 2024
Very courteous and helpful gentleman in the service department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! More
by AUDIOLIZ
May 18, 2024
I trust them with all the maintenance for my vehicle and have been very satisfied with the service every time have been very satisfied with the service every time More
by AFZESS
May 17, 2024
The dealership has helped me with a few service items recently and has been doing a great job with customer service. recently and has been doing a great job with customer service. More
by DGROSS1
