Vision Hyundai of Webster

Buying a used vehicle took 5 hrs and then when I was finally ready to drive away the second key wouldn’t even start the car. I was asked to come back two days later to pick up the second key and the ke finally ready to drive away the second key wouldn’t even start the car. I was asked to come back two days later to pick up the second key and the key still didn’t work. I’m 35 minutes away so it wasn’t just a trip around the corner. They ran an update on the vehicles computer while I was there for the key and now my phone won’t connect to the vehicle’s Bluetooth or Apple CarPlay. It’s not been a good experience and I’ve only owned the car for 4 days. More

Feedback on My Recent Service Experience I recently brought my vehicle Santa fe 2023, 25,000 miles) to your service center for a general maintenance check, including an oil change. Unfortunately, my ex brought my vehicle Santa fe 2023, 25,000 miles) to your service center for a general maintenance check, including an oil change. Unfortunately, my experience was far from satisfactory, and I would like to provide detailed feedback on the issues I encountered. 1. Dashboard Warning Lights Not Addressed When I dropped off my car, the dashboard warning lights were illuminated. However, upon picking up my vehicle, I noticed that these lights were still on. I immediately returned to inquire about this, and to my surprise, I was told that no diagnostics were performed for the warning lights. This is deeply disappointing, as I was assured when I purchased the car that any issues would be checked and resolved during a service visit. The service staff did take another look at my car after I insisted, but this process left me standing for an extended period without being directed to a waiting area. Eventually, I was informed that my car requires a specific part, which would be ordered, and I would be notified when it arrives. 2. Unreasonable Diagnostic Fee for Noise Issue I also reported an annoying noise that occurs when driving at speeds between 50 and 65 mph. The service team suggested a test drive to identify the issue but informed me that I would need to pay $99 for the diagnostic service. This seems unreasonable, given that my car is under warranty and I have purchased nearly $3,000 worth of extended protection. This noise could indicate a significant issue, and I believe it should be investigated without additional costs. 3. Inconsistent Advice on Filters During a previous visit at 16,000 miles, I was advised to replace both the cabin and air filters and was also recommended to have the brakes cleaned. At the time, I chose not to proceed with these services due to budget constraints. However, during this recent visit—10,000 miles later—no mention was made of the filters needing replacement. This inconsistency raises questions: were the filters truly in need of replacement before, or have they been overlooked now? This lack of clarity undermines my confidence in the recommendations provided. 4. Overall Customer Experience In addition to the above issues, the overall service experience was disappointing: • I was not informed about the delay or directed to a waiting area while my car was being reevaluated. • Critical issues such as the warning lights and noise problem were not proactively addressed. • Charging a fee to diagnose a potential issue on a warranted vehicle is frustrating and unacceptable. My Expectations I kindly request the following: 1. A detailed explanation of why the dashboard warning lights were not addressed initially and assurance that this will not be overlooked in the future. 2. Confirmation that the noise issue will be investigated without any additional diagnostic fee. 3. Clarification regarding the state of my filters and why the previous and current advice differs. 4. Improved communication and transparency during future visits. I chose Hyundai because of its reputation for quality and customer service, but this experience has been disappointing. I hope you will take the necessary steps to address these issues and restore my confidence in your service. Thank you for your attention to this matter. I look forward to hearing back from you promptly. More

We bought our 2020 Hyundai Palisade at Vision Webster. My husband and I are impressed with the Service staff. They are always courteous and friendly. We are especially impressed with David Beach, the serv My husband and I are impressed with the Service staff. They are always courteous and friendly. We are especially impressed with David Beach, the service manager. He has always made sure the service on the car is done correctly and in a timely manner. He also updates us on the car while we wait. More