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Vision Hyundai of Canandaigua - Service Center
Canandaigua, NY
391 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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391 Reviews of Vision Hyundai of Canandaigua - Service Center
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September 05, 2024
They're always friendly and efficient. Vision Hyundai Canandaigua takes great care of their customers. Vision Hyundai Canandaigua takes great care of their customers. More
by JENNIFER.MROZAK
Verified CustomerEmployees Worked With
September 04, 2024
I brought my car in for an oil change and recall I scheduled the appointment ahead of time and was told I have to bring it back because they need to order the parts for the recall. I was also told by scheduled the appointment ahead of time and was told I have to bring it back because they need to order the parts for the recall. I was also told by the lady at the front desk when I first came in to get an oil change that I couldn’t get my free oil change until 7,500 miles when I kept getting notifications that I was due for service for an oil change. I did get my oil change done and it was free at a little over 5,000 miles seems like there is a lot of miscommunication happening here. More
by kjohnston2218
September 01, 2024
Service was thorough, polite and efficient for the routine checkup, including oil change and rotation of tires. They also updated the car with a recall. All was covered in full under the warranty. routine checkup, including oil change and rotation of tires. They also updated the car with a recall. All was covered in full under the warranty. More
by sciatic_nimbi0
Employees Worked With
Service Department
August 30, 2024
Even though I did not buy my Hyundai Sonata from here, Vision Hyundai of Canandaigua has a top notch customer friendly services department where I consistently return to have my car serviced as I trust th Vision Hyundai of Canandaigua has a top notch customer friendly services department where I consistently return to have my car serviced as I trust them completely More
by DNGTUANPHAM
Employees Worked With
Jeffrey Brock
August 28, 2024
Dear Vision, My expereience on August 9th was worth the long drive, 135 miles to your dealership. Chad you service manger is very accomodating & within minutes got my SONATA in the service bay. the long drive, 135 miles to your dealership. Chad you service manger is very accomodating & within minutes got my SONATA in the service bay. He answered all my questions promptly. After the service was complete your staff member, Mark explained any further issues. This is my second reply review. Apparently, the 1st one did not arrive on you screen. Too many little hiccups preventing it to be sent to you. Most cordially, Gregory Curtin 6828 State Rte. 80 Tully, NY 13159 315- 224- 8766 More
by SUNFISHSHORES
Employees Worked With
Chad & Mark in the Service Department
August 26, 2024
Change of staff has lead to poor customer service. Once you go in, it’s good. Once you go in, it’s good. More
by Mjds
Employees Worked With
August 24, 2024
The dealership did all they could to right the wrong of Hyundai USA. The service staff worked hard to get the warranty that Hyundai USA markets as "best in the country" honored but to no avail. I have bo Hyundai USA. The service staff worked hard to get the warranty that Hyundai USA markets as "best in the country" honored but to no avail. I have bought 4 Hyundai's here since 2010. The 2011 Sonata blew the engine, due to a known defect via poor design, and they replaced it with a brand-new engine, no questions asked. Recently the engine blew on the 2015 Sonata I own. I expected to incur the usual inconvenience of car trouble but was relieved that the warranty had been extended to unlimited miles. The above rating results from Hyundai USA refusing to honor the warranty in spite of 1000's of claims, due to me not having receipts of all oil changes. In Numerous cases they have replaced the engines in cars where all records were available, but the engine still failed. Additionally, an update Hyundai USA installed on my car that was to put the car into "limp" mode before destroying the engine also failed. When my car was towed into the Vision service department, they had 5 vehicles with blown engines ahead of me. Even the best dealership in the world, and Vision Hyundai of Canadaigua has always done well by me, can't make up for a parent company that touts its warranty, and then looks for any loophole they can to not honor their commitment. I have submitted via registered mail a request to Hyundai USA to make this right. Failure to do so will force me to involve the NYS Attorney General. In summary, Vision Hyundai is a dealership with an honest sales department and a Service team that goes the extra mile. Hyundai USA has been very disappointing and unfair in regard to the recent change in keeping their word and honoring their obligations. I will be updating this post should Hyundai USA step up or any result of legal action if forced to initiate. I strongly suggest that anyone in a similar situation follow my lead and hold Hyundai USA accountable. They sold cars based on their willingness to stand behind them, not behind loyal customers and picking their pockets. James Durso Canadaigua, NY More
by jdurso14564
Employees Worked With
Ed Stebbins helped a lot in all areas of this
