Vision Hyundai of Canandaigua - Service Center

This has been by far the worst experience I’ve had with a dealership. From communicating by phone with the sales person who didn’t work with me for anything I asked for and claimed vehicles, that are now sti dealership. From communicating by phone with the sales person who didn’t work with me for anything I asked for and claimed vehicles, that are now still on the lot, were not available to not even going over the lease terms with me at signing. They just wanted me in and out, and I believe forced me to take a lemon because they knew I didn’t live in the area and wouldn’t be a problem. When I left the dealership my tires started losing pressure and the foot wells were covered in grass. I dealt with everything myself, to avoid further contact with the lackluster staff. They take no pride in their work nor do they take it seriously that people are working hard for their money and spending thousands at their business which shouldn’t be taken lightly, especially with the current economy. It’s been 4 months now since I got my lease. The dealer misreported the date that I dropped my old vehicle off, and Hyundai motor finance tried to charge me $1000.00, negating my loyalty credit and waiver of the turn in fee because they weren’t aware I had ended one lease and left my car to begin a new lease. After spending an hour on the phone I got it resolved. However, since the dealer used the wrong address on the paperwork, I didn’t receive this bill, which should have never become a bill, and it harmed my credit. The final icing on the cake today was my car stalling. A 2020 car that’s been driven for four months, now doesn’t run, and I’m stuck without a car trying to find a local dealership in NYC during covid so I can ensure everything is covered under warranty. Avoid this dealer, there are plenty of Hyundai dealers around Rochester and the surrounding areas that will take your money and patronage seriously. This business is shameful. More

Service Department does a great job! I have had my Hyundai for 3 years now so I have had to go in and use the service for oil changes and just routine checks. Every time I have gone in it I have had my Hyundai for 3 years now so I have had to go in and use the service for oil changes and just routine checks. Every time I have gone in it has been a pleasant experience. No Games or long waiting times-- it is just like the service I receive from my Lexus dealer. I would not hesitate to buy another Hyundai (but I would go to a different dealer for the purchase and stay here for the service). More

Great salesmen and great service! No surprises. Great salesman and great service! No surprises. They go the extra mile to make sure your happy with your purchase and the service you might need. Great salesman and great service! No surprises. They go the extra mile to make sure your happy with your purchase and the service you might need. More

Outstanding Service I have bought 5 out of my last 6 cars with Vision. The very 1st Hyundai I ever bought I fell in love with. Since then I have been hooked. Vision Hyund I have bought 5 out of my last 6 cars with Vision. The very 1st Hyundai I ever bought I fell in love with. Since then I have been hooked. Vision Hyundai of Canandaigua makes you feel at home. None of the salesmen are pushy and are all so friendly. I look forward to visiting. The service department is so fast and reliable. More

Service Department Have owned 4 Hyundai bought new and serviced by dealership usually in Sarasota where I winter. In Canandaigua and stopped at Visions because MIL had j Have owned 4 Hyundai bought new and serviced by dealership usually in Sarasota where I winter. In Canandaigua and stopped at Visions because MIL had just come on. Told drive it and don't worry about it probably gas cap mishap. They reset. Week later MIL on again this time I got an appointment after I researched a little about how they can pinpoint area of problem by scan. Service representative was very abrupt and discouraged me saying well "you know it's going to cost you around 50/100$ just to research where potential problem is. Gave me the opinion he didn't want to be bothered with me. I asked for the "scan". He was not happy but returned with code PO496. I then asked him how much to find this "purge value" problem. He was downright dismissive of me and I left telling him "you never wanted to help me resolve this to begin with" Will never go back BUT will find a mechanic willing to help me. More

I bought a new Hyundai Elantra a few months ago, and along with this purchase came free oil changes for life. Today (Saturday) I took my car in for a free oil change at 3:30, as scheduled earlier in th along with this purchase came free oil changes for life. Today (Saturday) I took my car in for a free oil change at 3:30, as scheduled earlier in the week. When I dropped off the car, the man at the desk told me it would take 40 minutes to an hour, so I went to run errands with my mother. I returned at 5:25 to find all of the doors to the service department and the dealership locked. My car was in the parking lot with the doors unlocked, valuables inside, and no keys to be found. I looked at the sign on the door and found that they had closed at 5pm. Well, a phone call or a reminder when I'd dropped off my car would've been nice. They are closed on Sundays. I live a half hour drive away. I called their number, and I could not reach anyone or even leave a message. They have ALL of my keys, including my home keys. I am stranded with no car. I think that any idiot with minimal customer service skills would've taken 60 seconds to call me, before closing, to remind me to pick up the car as it was clearly not my intention to leave it there until they reopen on Monday. The epitome of laziness and crap customer service. More