Vision Hyundai Henrietta Rochester - Service Center

Technicians seemed disgruntled, salesman and cashier talking with 3 customers waiting with no acknowledgment while the salesman at the counter was singing and dancing to the music. Service manager infor talking with 3 customers waiting with no acknowledgment while the salesman at the counter was singing and dancing to the music. Service manager informed me on arrival that they did not have inspection tags and waiting for fed ex delivery and would call me by 3pm to update. I did not receive a call. I called at 4pm to be informed that the vehicle will be done at 5pm when I dropped off at 10:30am. Now I have to make a return trip for the nys inspection which I was hoping to have completed with my scheduled appointment. Lacking customer service and creating inconveniences for myself. I’m beginning to lose faith with vision Henrietta dealership. More

I was very pleased with the work done on my car and the time taken to do it time taken to do it More

The dealership was able to get me in at a convenient day and time and for that I say thank you. and time and for that I say thank you. More

i'm not sure if i no peoples names, but everyone was very helpful. i am lending my car to my daughter in syracuse, but when i get it back, i will have it servesed by you. helpful. i am lending my car to my daughter in syracuse, but when i get it back, i will have it servesed by you. More

I STRUGGLE getting anyone to answer a phone anywhere here, including the service department and the sales department. It takes days to get a return phone call. However, whenever I get to the servic here, including the service department and the sales department. It takes days to get a return phone call. However, whenever I get to the service desk, Matt M and Matt C are ALWAYS empathetic, attentive, and caring. They value my limited availability and time. I consistently leave the service desk happy. More

If I could give it a zero p, I would but I cankt so i give it a 1. Aside from the manager fixing my issue so shout out to him. Every time I come to vision hyundai, i feel like my time is disrespected and give it a 1. Aside from the manager fixing my issue so shout out to him. Every time I come to vision hyundai, i feel like my time is disrespected and i feel taken advantage of. If i would trade my car in without having to finish paying my car off, I would and buy a different brand car. More

Matt and his team always do a great job serving my car I love Hyundai just cannot afford a new one yet. It’s my 3rd Hyundai. love Hyundai just cannot afford a new one yet. It’s my 3rd Hyundai. More

Courteous, polite, and efficient. There is not much more to say but thank you. I was not pleased with the girl I spoke to when I first set up an appointment. She was not helpful!!! There is not much more to say but thank you. I was not pleased with the girl I spoke to when I first set up an appointment. She was not helpful!!! More

I have always gotten my Hyundai's maintenance and inspections at Henrietta Vision Hyundai. I have been a customer for over 25 years. I am greeted listened to ( instead of getting a we'll find it ) inspections at Henrietta Vision Hyundai. I have been a customer for over 25 years. I am greeted listened to ( instead of getting a we'll find it ) and my car is taken in at the time on the appointment The work is done quickly and priced fairly. More

Service Center staff very professional and polite. They were well organized and paperwork completed quickly for maintenance work to be done. They were well organized and paperwork completed quickly for maintenance work to be done. More