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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
493 Reviews

493 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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August 31, 2024

Only way to get an update on vehicle is to go in, they don't return phone calls, and 2 weeks later u have to take it somewhere else to get fixed More

by JLHUNTER0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

Everyone from the sales associate Luis, to Matt, the Service Manager to the guys in the Service Department were outstanding, courteous, professional and helpful. More

by LDEBELLIS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Guadalupe, Mr. Trevino (finance)
August 29, 2024

Sales Reps Suck but the Service Reps are Phenomenal. Won't buy another car here but will comeback for service here. More

by BSANTIAGO86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2024

Best service experience! Nice and humble customer service and server ! Very caring and responsive and respectful! Great job More

by GODLOVESGIDEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 27, 2024

Convenient, service advisor listend to my concerns and addressed them one by one. The work was done as promised at the time it was promised. More

by RICK@SPENCERR.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt melino
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 27, 2024

I like the service and the people there are very nice and polite and attentive More

by DEBBIEGLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 25, 2024

I find the service department to always be friendly and helpful. I have never been disappointed More

by DONNA.SCHMIDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 24, 2024

Check in was easy I was there less than hr for oil change. Now I know my car is ready for return trip to FL More

by karenjay505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 24, 2024

The service department works hard to troubleshoot problems that I have had with my car. Everything is now running perfectly. More

by jrf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 23, 2024

The service that I received from Hyundai was good. The waiting area a little uncomfortable. Could have had hot beverages available. More

by ccallahan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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