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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
492 Reviews

492 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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September 15, 2024

The waiting room should be upgraded. And the show room windows look awful. But the service is good and everyone is friendly. More

by LMW9486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know or remember.
September 15, 2024

Got me in and out pretty quickly for my software update. I guess I don't get the full vehicle inspection for that service More

by Vika
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2024

Appreciate all the help from the service department manager regarding our cars issue, along with his team, will recommend hyundai service department to anyone needing help. Thanks again Service Depart More

by Ntreese.bms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Scheduling an appointment very frustrating. Wrong person, wrong vehicle and multiple messages from Buick and gmc about selling my car. More

by JAKEKENDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

I was visiting from Florida and drive a Palisade. I had an engine problem and Brandon in service and the parts department had my car repaired and on the road the next day. I am very pleased with th More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

I was happily surprised that they were able to squeeze me in for an oil change and inspection. More

by rkulakow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

Great service. Tylor was very professional and patient! The whole department was very helpful and answered every question. More

by Timerscollectibles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Came in o. Time for my appt for what was, I was told a quick replacement for the driver door handle. Over two hours later, I inquired as to what was happening t More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not care to rate.
Sep 12, 2024 -

Vision Hyundai Henrietta Rochester responded

Susan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 09, 2024

We moved here from Florida almost 3 years ago. Tylor has been amazing.. He’s professional and has always gone above and beyond to answer all our questions in an understandable manner. I look f More

by caldero58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 08, 2024

They were very professional, Quick and honest, We are from out of state and were completely satisfied. If we lived locally we would use them again. More

by paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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