Vision Hyundai Henrietta Rochester - Service Center

Extremely poor customer service and sales methods! Sales rep Vincent hung up on me. New owner should know that I’ve purchased my last two cars from that dealership and would never buy another one. Sales rep Vincent hung up on me. New owner should know that I’ve purchased my last two cars from that dealership and would never buy another one. More

Great service! My car overheated and had to be towed to shop. Got call right away with explanation of why car overheated. Car was repaired same day! My car overheated and had to be towed to shop. Got call right away with explanation of why car overheated. Car was repaired same day! More

They always do a great job and do just what I ask of them. Great service team!! them. Great service team!! More

Courteous and prompt service. Service advisor explained when I arrived what was included and what to expect. Service advisor explained when I arrived what was included and what to expect. More

The service was friendly and courteous. It was a bit long for an oil change. It was a bit long for an oil change. More

I really wanted to like the service center but their communication is horrible. When I called, I asked to schedule an appointment when it was most convenient for them, meaning they had the time to atte communication is horrible. When I called, I asked to schedule an appointment when it was most convenient for them, meaning they had the time to attend to my car. I had a very simple repair that I was told would take 30 mins. When I arrived I was told to wait and they’d let me know when it was ready. After an hour, I went to check, and only then was told I should get a ride because they’re “busy.” As I was leaving, I saw them pull my car around from the front…they hadn’t even started yet. Extremely disappointed. More

Staff is always pleasant and helpful. Waiting room is nice. Questions are answered and not too expensive! Waiting room is nice. Questions are answered and not too expensive! More

Got me right in for an oil change, inspection and 15,000 mile maintenance. Excellent service! mile maintenance. Excellent service! More

Matt and the rest of the team are always kind, courteous and helpful. They continue to do a great job. This location is lucky to have them and helpful. They continue to do a great job. This location is lucky to have them More

The service was professional and helpful for getting us a warranty on the vehicle we purchased with a salvage title warranty on the vehicle we purchased with a salvage title More