Vision Hyundai Henrietta Rochester - Service Center

Excellent service. Easy to schedule appointment Staff was courteous and helpful. Would recommend to others. Easy to schedule appointment Staff was courteous and helpful. Would recommend to others. More

Leased 2024 Elantra on 1/5/24. Car only had 1 fob. Was told the second one would be mailed to me. After almost 4 weeks and several calls and emails no one knew status. Several phon Car only had 1 fob. Was told the second one would be mailed to me. After almost 4 weeks and several calls and emails no one knew status. Several phone calls were never returned. I finally called the parts department. They claimed the sales department should have contacted them to order the 2nd fob and then have me come in to get 2nd fob programmed. Mailing fob to me is not the process. Parts had no request so ordered it and made me an appointment to come in. Whole process with Parts to 1 week. Got programmed fob on 2/6/24. e More

More expensive than expected especially since I bought my car brand new with Vision Hyundai and was offered extended warranty and maintenance with Vision services car brand new with Vision Hyundai and was offered extended warranty and maintenance with Vision services More

Very friendly and helpful. But it takes about an hour for an oil change. Good But it takes about an hour for an oil change. Good More

It was great. Service was prompt and speedy Service was prompt and speedy. Was great Service was prompt and speedy Service was prompt and speedy. Was great More

I had the best service on my Santa Cruze, I was treated so nice. I have to use an electric wheelchair ?? they helped me through the doors and made a cup of coffee. They finished it quick and helped me get so nice. I have to use an electric wheelchair ?? they helped me through the doors and made a cup of coffee. They finished it quick and helped me get my wheelchair back on my lift. Thank you very much. More

In and out, quick and professional They changed my oil and completed my 25,000 miles check up and completed my 25,000 miles check up More

I am very frustrated lately with this dealership. Every time I calk I have to leave a message for the service department. Last time I called I never got a call back. I had to call again after waiting Every time I calk I have to leave a message for the service department. Last time I called I never got a call back. I had to call again after waiting for 3 days for a call back. I have never had to leave messages before but this past year it has been ridiculous. I am very disappointed in the quality of customer service. More

Matthew lied that the drive testing was about 1 hour but the car was in the backyard standing for two hours I made an appointment online and your store texted me for confirmation but the system did not show the car was in the backyard standing for two hours I made an appointment online and your store texted me for confirmation but the system did not show up for my appt upon my arrival. The multi-point inspection was done but they did not top off all liquids-another lie! What a huge disappointment! I missed the team at your store 5 years ago and I have been a customer at your store since 2001 and the old team was gone! More

The service was good, quick, and took no effort on our part. Great job! Will return! part. Great job! Will return! More