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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
497 Reviews

497 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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February 27, 2024

Pleasant, professional staff Every staff member I worked with was friendly and helpful. No I said enough More

by stacykrebbeks
Recommend Dealer
Yes
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February 27, 2024

Had 2 issues with my 2023 car Issues: steering was off and leaked oil Approx 2,600 mi More

by KSTROMAN88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service department
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Jul 08, 2024 -

Vision Hyundai Henrietta Rochester responded

"KSTROMAN88" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 24, 2024

The main reason we love this dealer is the service. We started with them in 2005 and have never been disappointed. The service department led by Greg Melino and now supported by his son Matt have given More

by DCOLBURN999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 22, 2024

Efficient, thorough, and patient They were patient in waiting for my warranty to give answer on repair and in the meantime did my oil change More

by lstroman72
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 22, 2024

I showed on time, the service area was ready, Matt gave me a nice greeting, they knew more about the things my car needed than I did. A great experience More

by DCOLBURN999
Recommend Dealer
Yes
Employees Worked With
Matt Melino
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Feb 23, 2024 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 22, 2024

We have had two cars from this dealership. We bought a new Elantra in 2003 and traded it in for a 2009 Sonata, both from Jim Tambe. He was attentive and non pressuring. Our Sonata needed brake More

by CATO0715
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timmy D
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 20, 2024

Very attentive, kind, knowledgeable, and kept me updated on my service. Tyler is excellent with customer service. More

by suschu
Recommend Dealer
Yes
Employees Worked With
Tyler
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Feb 21, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 17, 2024

They fixed the horn, did an oil change, and inspection They did all that I expected. Courteous, professional, and prompt service. More

by 7jrandolph17
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 20, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 17, 2024

Always pleased with service at Vision Hyundai Henrietta Staff is very friendly and helpful. Fully explain reasons for auto maintenance More

by Doncudz26
Recommend Dealer
Yes
Employees Worked With
Matt
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Feb 20, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 14, 2024

It was good, but if you guys are going to take more than 1 1/2 hour you should offer a loaner. More

by RENEETRENT
Recommend Dealer
Yes
Employees Worked With
Tyler Barnhart
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Feb 15, 2024 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

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