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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
497 Reviews

497 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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April 30, 2024

Super efficient service and enjoyable to work with. Thank you for taking such great care of us. More

by JOEROXSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 30, 2024

Matt and the whole team at Vision Hyundai were very helpful. First they gave us a new engine at no charge because of the built-in hundred thousand mile warranty on it. That still didn’t fix the engine More

by LYGREVE
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 29, 2024

Dealership adequately completes the service requested in a reasonable time frame and addresses all issues. More

by brandonm.ellis99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 28, 2024

Service was fast and fair however, they were unable to repair a sunroof. My first experience with a dealer that cannot fix something on the cars they sell. The biggest issue by far, however, was the five More

by KEVINRYAN22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall the salesman’s or service peoples names
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

We value and appreciate your business, Kevin. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

April 27, 2024

There’s absolutely no way to speak to anyone on the phone. No one answers and if you leave a message it’s a waste of time, no one calls you back. I had a very simple question. If you need to speak to s More

by plains-merger.0e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

April 27, 2024

Service was fast and smooth. I waited at their waiting room, they had coffee and snacks. More

by iktotul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 26, 2024

Service was done timely and finished as promised. Nothing worst than an inaccurate time quote More

by Hubroch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 25, 2024

Russell was a pleasure to work with during our financial conference- second time around- and he also secured our spare tire More

by NONENONE0
Recommend Dealer
Yes
Employees Worked With
Timmy D
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 25, 2024

My service manager was the best he worked very hard to get my car done as fast as I would recommend vision to all my friends and family More

by SWETZT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Vision Hyundai Henrietta Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 24, 2024

Polite, accommodating. June and staff were the best! Answered all my questions. Thanks for a wonderful experience! More

by BRUCATOMICHELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June
Apr 25, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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