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Vision Hyundai Henrietta Rochester - Service Center

Rochester, NY

4.5
495 Reviews

495 Reviews of Vision Hyundai Henrietta Rochester - Service Center

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May 24, 2024

Excellent job diagnosing the problem with my vehicle, feedback from start to finish was excellent. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry- Service Technician
May 24, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 24, 2024

Very courteous and professional. They got my car in and out very quickly. I was treated with respect. More

by Gwzehs
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 24, 2024

I am always satisfied with the customer service a vision Hyundai parts department. They are always courteous respectful and willing to go that extra mile in making sure my vehicle is operating properly with More

by JAMESDAVIS0505@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike J.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quoc H.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2024 -

Vision Hyundai Henrietta Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 24, 2024

The best service, purchased 6 vehicles from vision Henrietta and by far the quickest, professional, very kind each person I encountered that day for service on my Kona !! Great job to all and you had More

by pattyaidel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Chevier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024

Service department is good. I would have given 5 stars, but I hate it that I always get a sales call when I bring my car in for service. I am not interested in trading in my car More

by ABFARRINGTON292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who helped me
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 22, 2024

Pleasant interactions with lightness, courtesy, respect and good humor. In general, good vibes prevailed throughout the service More

by lameeagle1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Couldn’t expand the photos to match faces with names. This is an oversight that should be addressed immediately otherwise, I can’t answer such a question. However, the gentleman with the diminutive stature was exemplary and you are fortunate to have him.
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 21, 2024

Everyone in the service department is pleasant and easy to work with. I brought my car in for routine maintenance and was out in about one hour. The waiting area has plenty of space to accommodate customer More

by cwinslow
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 18, 2024

Each time during my last three visits I've had service done to my car including just getting an inspection. I haven't been notified either time when my car is finished, after waiting for a while I usually More

by Javaris Tramel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

We value and appreciate your business, Javaris. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 18, 2024

Great customer service 👏 and attention to what we need as a customer and friendly attitude. More

by csantia1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew M.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2024

Great service - friendly team - for right in and out. Even filled my windshield wiper fluid. More

by dcator1006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tylor Barnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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