Vision Hyundai Henrietta Rochester - Service Center

The staff are very helpful and knowledgeable. The building is clean and inviting everything is accessible. The building is clean and inviting everything is accessible. More

I bought my car brand new 6 months ago, never had an issue with it whatsoever. But I took it in to Vision Hyundai Henrietta to use one of my free oil changes that they offered. After 2 hours, they final issue with it whatsoever. But I took it in to Vision Hyundai Henrietta to use one of my free oil changes that they offered. After 2 hours, they finally finished changing it. Later that same day, I was almost in a car accident because a car did not see me and turned into the roadway; I attempted to honk my horn to warn them that I was approaching, but my horn did not work. No sound came from the horn at all. Come to find out that this is a common recall for the Elantra. Fine, it happens. But the issue that I have is that it is way too big of a coincidence for it to happen on the same day I brought my car in for service. My car had no issues prior to this, in fact I used my horn on the way to drop my car off for service so I know for a fact it was working that day. Since this all happened, I have called vision Hyundai over ten times, left multiple messages, and even contacted my salesman. And still haven’t been able to speak to someone about this issue in over 3 days. This dealership is very sleazy and I will never bring my car here again, even for free service. More

Every time I come there, he is very welcoming. He understands my situation and he always goes the extra mile to make sure everything that was wrong with my car gets fixed at an affordable price. He understands my situation and he always goes the extra mile to make sure everything that was wrong with my car gets fixed at an affordable price. More

I love tylor he’s awesome always gets me right and treats me with kindness and love me with kindness and love More

Great experience told me it would take an hour for my 8000 mile service and it was exactly an hour. 8000 mile service and it was exactly an hour. More

I was on my way to work at 515 pm on a Monday. . when I noticed one of tire registering as low. Tyler got me right in and out..fixed my flat and I was on time to work. Wow !!! Exceptional service a . when I noticed one of tire registering as low. Tyler got me right in and out..fixed my flat and I was on time to work. Wow !!! Exceptional service and a friendly smile. More

Any place willing to own up to their mistakes is good. These techs do what their employer tells them and when that makes a mess, they address the issue. These techs do what their employer tells them and when that makes a mess, they address the issue. More

Came in for oil change, service did not reset for mileage or put mileage sticker in car. Service texted us the location but when we arrived they were adamant and rude that we were at the wrong locat mileage or put mileage sticker in car. Service texted us the location but when we arrived they were adamant and rude that we were at the wrong location. Oil change was part of warranty but was not honored. They wanted to charge us for the 15k service that is part of the warranty. More

I took my leased Vehicle in for oil change & 7500 mile check.I was very pleased with how I was greeted & the amount of time it took. I also had the pleasure of seeing the salesperson & he was also very ni check.I was very pleased with how I was greeted & the amount of time it took. I also had the pleasure of seeing the salesperson & he was also very nice asked me how liked my Hyundai. Usually you don't see a salesperson after you have bought the car. More

Very friendly service personnel. Everyone was very helpful and listened to us. Would highly recommend. Everyone was very helpful and listened to us. Would highly recommend. More