Vision Chrysler Dodge Jeep Ram
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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The people in the service department are very attentive when you’re there. I had to call and leave multiple messages to get an appointment which took 3 to 4 days. It took almost 3 hrs to mount and balance when you’re there. I had to call and leave multiple messages to get an appointment which took 3 to 4 days. It took almost 3 hrs to mount and balance tires on my truck and I need to brig it back to get rebalanced because the truck shakes over 65 MPH. The technician left grease all over my rims that I had to wipe off myself!! I’m pretty sure he knew the balance was off because he test drove the truck and I’ve never seen that done for tires before so I’m not sure why they gave it back to me unbalanced! It’s pretty inconvenient to have to return and have it redone!! More
Easiest auto transaction I have ever had from sales all the way to picking vehicle up. the way to picking vehicle up. More
They are number one to treat customers with a smile In their faces Excelent all over their faces Excelent all over More
Dan was great, but we are still going to have to figure out why my clutch isn’t synced up after the clutch recall. It’ll be my 3rd time in for the same thing and I wonder what damage is being done to my dr out why my clutch isn’t synced up after the clutch recall. It’ll be my 3rd time in for the same thing and I wonder what damage is being done to my drive train in the meantime time More
Sales department is Fantastic! ! Jeremy and his brother Josh are fantastic. They took care of my son and myself. Getting us both in awesome vehicles with great deals! ! Jeremy and his brother Josh are fantastic. They took care of my son and myself. Getting us both in awesome vehicles with great deals! More
We had a problem with our car while out of town . Vision, in particular Johnny Gonzalez in the service department made a very stressful time much better! We felt confident that he would be sure our c Vision, in particular Johnny Gonzalez in the service department made a very stressful time much better! We felt confident that he would be sure our car was properly taken care of and stay in contact with us. Johnny exceeded all of our expectations. More
Honestly, I was a beat away from trading my car in and starting over with another one. There was a deep hum in my jeep that no one could figure out. I brought my jeep in for a Service Start/Stop alert, bu starting over with another one. There was a deep hum in my jeep that no one could figure out. I brought my jeep in for a Service Start/Stop alert, but was informed there were software updates and a part had to be replaced. It was a long process (spanned over a holiday and a few weekends) but honestly I feel like I have a new car now. Thank you!! More
Stay away from this dealership. No one ever answers the phone and you leave a voice message they never call you back. I've never seen a dealership where the sales people are overly No one ever answers the phone and you leave a voice message they never call you back. I've never seen a dealership where the sales people are overly eager to sell anyone a vehicle in their inventory. They'll tell you a price then when you go to make a deal they'll raise the price on you and expect you to pay that price. They also will try to sell a new 2024 Ram as new with almost 3,000 miles on it. They call a loaner truck that's been used by numerous people. Stay away from this dealership the old adage buyer beware. They obviously have very few people working there they can't keep anybody and there's obvious reasons for this. How they are even in business is beyond me. More
The service department employees were very helpful, polite, professional, and willing to work with me polite, professional, and willing to work with me More