
Vision Chrysler Dodge Jeep Ram
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Great experience with Andrew and Jeremy. Andrew went above and beyond to make me feel comfortable leasing a new Jeep Grand Cherokee. I drove my new Jeep home the same day. Very happy cust Andrew went above and beyond to make me feel comfortable leasing a new Jeep Grand Cherokee. I drove my new Jeep home the same day. Very happy customer. More
Great experience. I would recommend this dealer to anyone. Andrew Dallman was just a great person to work with. I would recommend this dealer to anyone. Andrew Dallman was just a great person to work with. More
Nico an Kevin were great to work with. If something was needed they took care of it and if there was an issue they handled it professionally and promptly. I would work with both of them ag If something was needed they took care of it and if there was an issue they handled it professionally and promptly. I would work with both of them again More
Service department was great but the the phone service was terrible could not get to talk to a real person not helpful at all was terrible could not get to talk to a real person not helpful at all More
Usually great but this time it took 4 visits to fix the speaker in my door. Worst thing was on the 3rd visit, they forgot to order my part! I wasn’t frustrated until then. Service people were nice and apol speaker in my door. Worst thing was on the 3rd visit, they forgot to order my part! I wasn’t frustrated until then. Service people were nice and apologetic but Still…… FOUR visits!!!! Jeremy in parts was especially helpful More
Bought a car from here and that experience was great. So figured I'd bring another vehicle (dodge) here for service. We dropped the car off Wednesday night for a 1030 am appt on thurs. At 5pm Thursday, So figured I'd bring another vehicle (dodge) here for service. We dropped the car off Wednesday night for a 1030 am appt on thurs. At 5pm Thursday, they still hadn't even looked at it. I was told that they would definitely look at it first thing Friday morning. I called at 1pm on Friday and they still had not looked at it. At 430 pm they called and said the car was fixed. They claimed we used the wrong oil filter and oil so they did an oil change. $100+ later..... we drove it for 5 minutes and check engine light was back on and all issues were still present. Not impressed at all!!! More
I was not informed that a couple of technicians had quit the week before until my vehicle had been there for almost two days. It was not completed until day number three, and I had to keep calling to find the week before until my vehicle had been there for almost two days. It was not completed until day number three, and I had to keep calling to find out if it was done. They called me on the third day saying there was a sticky note saying they were waiting for me to call back. I told them no one had called me that day to inform me of what the repair was. I was contemplating trading in my vehicle for a new one, but decided I would never purchase one, or have my vehicle repaired there again. More
I found staff helpful and friendly. Dealership has a nice customer waiting area with a beverage dispenser. Dealership has a nice customer waiting area with a beverage dispenser. More