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Vision Chrysler Dodge Jeep Ram
Rochester, NY
1,247 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,247 reviews
June 04, 2025
There was a problem with damage being done while the truck was in for repair. The old management ran me in circles. I took my truck to another shop and was preparing to sue. Ron started as service manag truck was in for repair. The old management ran me in circles. I took my truck to another shop and was preparing to sue. Ron started as service manager and the situation was handled immediately. Ron is the example of excellence in your dealership More
by 1wjamesevans
Verified CustomerEmployees Worked With
I was not having a good experience until Ron became the service manager. He came in and handled the problem to my satisfaction
June 04, 2025
John was friendly introduced himself smiled looks like he loved his job helping customers I was in and out quickly asked if he could help me with anything other than the inspection He has the joy of the Lord loved his job helping customers I was in and out quickly asked if he could help me with anything other than the inspection He has the joy of the Lord in customer service More
by NANO_37_2000
Employees Worked With
Idk John at the service desk was awesome he was over the top in everything
June 02, 2025
Had check for oil leak they found oil drain plug over tightened from another shop and over tightened oil filter and didn’t try to sell any extras tightened from another shop and over tightened oil filter and didn’t try to sell any extras More
by rpadgett14
Employees Worked With
Joe Coon
May 30, 2025
Getting through to the service department was absolutely horrible, everything goes to scheduling. Once I was able to speak to Johnny everything was fine. Johnny was wonderful the work performed was wonderfu horrible, everything goes to scheduling. Once I was able to speak to Johnny everything was fine. Johnny was wonderful the work performed was wonderful, but you have a lot to learn with Getting the phone calls to the right places. Scheduling seems to run the place. Thank you Johnny for everything that you did you were a pleasure to work with More
by imganz
Employees Worked With
Johnny
May 30, 2025
The service department is always great at Vision Chrysler Dodge Jeep Ram! Easy to make an appointment, quick turnarounds and a comfortable waiting area with WiFi so I can get work done while I wait. Dodge Jeep Ram! Easy to make an appointment, quick turnarounds and a comfortable waiting area with WiFi so I can get work done while I wait. More
by KMADOLPH
May 23, 2025
Great customer service friendly helpful Yes I will definitely get another vehicle and tell my friends and family to buy their next vehicle from Vision definitely get another vehicle and tell my friends and family to buy their next vehicle from Vision More
by JAMESP_II
Employees Worked With
Andrew
May 21, 2025
Nobody ever calls me or communicates. They just leave me without a car for days or weeks. Also, the phone number for the service area just goes to voicemail. Of course nobody calls back. They just leave me without a car for days or weeks. Also, the phone number for the service area just goes to voicemail. Of course nobody calls back. I finally had to call the sales area and make them go get someone to talk to me. The his was after multiple days of silence. More
by Cgeglia
