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Vision Buick GMC - Service Center

Rochester, NY

3.9
533 Reviews

533 Reviews of Vision Buick GMC - Service Center

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September 08, 2024

Bad Business, As A Company Customer Service! They Don’t Answer The Phone. Make A Lot Of False Promises But Once You Off The Lot , It’s To xxxx With You More

by cameronciara417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Borelli
Sep 12, 2024 -

Vision Buick GMC responded

Cameron. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 08, 2024

Scammers peopel are not genuine. Beat me out my money. Could've raised xxxx But I left it to God. More

by antaviouscrawford93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Antavious. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 08, 2024

They did did a great job servicing my vehicle. The clerk was friendly and professional. More

by hobbs3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 07, 2024

Not very professional when dealing with customers. Service technicians focused on getting job done instead of getting it done correctly. More

by jpcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 05, 2024

I got a great deal and a great car… we love our enclave! It rides grea and get great mileage More

by lawfour28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 04, 2024

The customer service is abysmal. My car was there for over a week, got it back where it said was fixed. Drove it less than 2 miles and all of the lights came back on. Took it back in More

by jm_gerlach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Sep 12, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 03, 2024

Tye service work was fine. Making the appointment was not. I called to make an appoint for my recall and the lady who answered was not very friendly. She placed me on hold for More

by JOEYBAR72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scheduler not sure what her name is
September 01, 2024

Had an oil change, inspection, tires rotated, tire sensor replaced & 4 wheel alignment. All completed on time and seems to be working fine. Thank you More

by GCOINTOT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Service good. Sales call I got after was poorly done and annoying. Made you look bad. More

by ngordon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Joe Knight provided excellent customer service and is truly a man of his word. Yes More

by Harley95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph,Knight
Aug 29, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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