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Vision Buick GMC - Service Center

Rochester, NY

3.9
521 Reviews

521 Reviews of Vision Buick GMC - Service Center

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September 08, 2024

They did did a great job servicing my vehicle. The clerk was friendly and professional. More

by hobbs3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 07, 2024

Not very professional when dealing with customers. Service technicians focused on getting job done instead of getting it done correctly. More

by jpcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 05, 2024

I got a great deal and a great car… we love our enclave! It rides grea and get great mileage More

by lawfour28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

September 04, 2024

The customer service is abysmal. My car was there for over a week, got it back where it said was fixed. Drove it less than 2 miles and all of the lights came back on. Took it back in More

by jm_gerlach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray
Sep 12, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 03, 2024

Tye service work was fine. Making the appointment was not. I called to make an appoint for my recall and the lady who answered was not very friendly. She placed me on hold for More

by JOEYBAR72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scheduler not sure what her name is
September 01, 2024

Had an oil change, inspection, tires rotated, tire sensor replaced & 4 wheel alignment. All completed on time and seems to be working fine. Thank you More

by GCOINTOT10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Service good. Sales call I got after was poorly done and annoying. Made you look bad. More

by ngordon22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2024

Joe Knight provided excellent customer service and is truly a man of his word. Yes More

by Harley95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph,Knight
Aug 29, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 24, 2024

Very easy to maje appointment, & very Friendly, Clean,& Accommodating. Service keeps you updated on your vehicle. More

by tinkerbell6255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 22, 2024

The dealership is great. I always feel very well taken care of when I come in. More

by loriawalton9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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