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Vision Buick GMC - Service Center

Rochester, NY

3.9
531 Reviews

531 Reviews of Vision Buick GMC - Service Center

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July 29, 2011

I am always impressed with the excellent work Michelle does, and this visit was no exception. Also, the diagnosis of my problem by the technician was accurate and the problem was solved effectively. More

by ghghg31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle
July 28, 2011

Jim took me in without appointment as warning came up for ABS and traction control the previous evening. He couldn't promise he would do it the same day, but is was completed by early afternoon. Very pleas More

by parkerj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jim Pilosi
July 26, 2011

I called mid-day on a Monday and Michelle was able to fit me in. I had noticed some odd braking noise and sure enough, I needed new front brakes. Part of it was covered under warranty, part was not (which More

by avoelkl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle in the Service Dept
July 21, 2011

Jim is always easy to work with and goes out of his way to accomodate me if he can. I appreciate his effort to recharge my air conditioner on short notice. More

by Richard Kindler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pelosi, Jim Pilosi
July 20, 2011

The reason for my price rating: Job quoted @ $132, actual cost was $172. I am happy with the repair and the promptness of the service. Note: I did not ask about the price difference at the time of service. More

by RRDAVE36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry, Jerry Harden
July 11, 2011

Bob Hastings service department is always friendly and willing to help. I have both my vehicles serviced here regularly. They do there best to accomodate More

by jake72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Jim Pilosi
June 30, 2011

Very pleased...Envoy runs like a champ...thank you! We were without a vehicle for weekend, and would now schedule earlier in week...that was only negative. More

by cindy handley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jim Pilosi
June 30, 2011

Always get the best service from the friendly, knowledgeable staff. They told us about the promotion for 3 free months of Turn-by-turn navigation system, even for current customers. More

by VJHuff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim, Jerry, Michelle, Angela, Jim Pilosi, Jerry Harden
June 27, 2011

I was unhappy with GM because they sent me a coupon for a free oil change that the dealership could not honor because the vin number was that of my buck century that I have not had since June 2010. the de More

by fran o'neill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele and Jim, Jim Pilosi
June 15, 2011

Saturn Owner who transitioned to Hastings after Saturn Dealership was closed. Service visit was for an oil change. Was in and out in 30 minutes. I have been very pleased with all of the work performed More

by murphyc52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jerry, Jerry Harden
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