Vision Buick GMC - Service Center

Jerry is a pleasure to work with. He greets you when you come in, gets your car in good order and thanks you for your business. come in, gets your car in good order and thanks you for your business. More

The staff at Bob Hastings has always been pleasant, and willing to assist me in anyway they can. I can't remember ever having to bring the car back because they didn't do the job correctly in the initial willing to assist me in anyway they can. I can't remember ever having to bring the car back because they didn't do the job correctly in the initial visit. They are a great bunch of people, including the Service Receptionist More

The service is always good here, they take the time to get it right in a courteous and professional manner. My new Buick has had a few very minor problems and they are always taken care of. get it right in a courteous and professional manner. My new Buick has had a few very minor problems and they are always taken care of. More

Love working with the team in the service department. Definitely one of the main reasons I keep coming back. I was able to quickly make my appointment and they got me in and out quickly and at a reasona Definitely one of the main reasons I keep coming back. I was able to quickly make my appointment and they got me in and out quickly and at a reasonable cost. More

I always receive good service at Hastings. They are professional and friendly. Thank you for having such a great crew on board. Even when I call with "silly" problems, I never am made to feel "silly' professional and friendly. Thank you for having such a great crew on board. Even when I call with "silly" problems, I never am made to feel "silly'. More

Got me in ... serviced the car and got me out of there at the price quoted to me up front. It was a very pleasant experience. the price quoted to me up front. It was a very pleasant experience. More

Bob Hastings is one of the best service departments in Rochester and we have almost ten years of experience to evaluate. We consistently find them to be focused on our staisfaction; always communicating c Rochester and we have almost ten years of experience to evaluate. We consistently find them to be focused on our staisfaction; always communicating clearly with us about repairs being made to our vehicle as well as the time needed to perform them. The staff is very friendly and accomodating. They have arranged loaners for us when a repair impacts our busy family life without hesitation. They are not the cheapest repair facility, but the value provided involves having properly trained technicians, service performed quickly, and a staff dedicated to making service as unobtusive to our daily routine as possible. I have many other experiences to contrast their customer service and competence against and have no issue telling anyone I meet to take their GM vehicle to this dealership. More

very thing was perfect from Michelle when I made the appointment to Jerry at the service desk. Very professional and friendly - check out was quick. appointment to Jerry at the service desk. Very professional and friendly - check out was quick. More

Service was initiated promptly upon opening of your dealership and finished in a reasonable period of time. The waiting room was clean, the coffee warm and the newspaper a welcome plus. dealership and finished in a reasonable period of time. The waiting room was clean, the coffee warm and the newspaper a welcome plus. More

I feel that have service done by a dealer is preferred offer any other shop. Yesterday I had an oil/filter change and the brake service, and today a broken trailer pigtail replaced. I have always felt th offer any other shop. Yesterday I had an oil/filter change and the brake service, and today a broken trailer pigtail replaced. I have always felt that dealers should be able to obtain PARTS at a lower cost than other shops. Typically that doesn't seem to be true. It doesn't seem to me the all dealers, including GMC, is charging the best price on parts. They are the greatest volume customer in the world and why can't that cost savings be shared with the customers has always been a question I don't understand. This is the reason over the years I've gone to independent repair shops. More