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Vision Buick GMC - Service Center

Rochester, NY

3.9
527 Reviews

527 Reviews of Vision Buick GMC - Service Center

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August 22, 2012

Many thanks to Michelle and Jerry in the Hastings service dept., they helped to make the servicing of my Buick Enclave a pleasant experience.. Michelle was extremely cordial and informative. Jerry as alwa More

by Mdschluet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden, Michelle Arango
August 21, 2012

Jim is always very personable and very knowledgeable. I enjoy working with him. I never feel "pressured" to sign up for service or parts. Issues are presented honestly and professionally. R+ to Jim! More

by d_stone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jim Pilosi
August 14, 2012

I had an appoointmnent and was taken on time and the work was done within the normal parameters. The waiting room had comfortable seating and coffee and reading matter were there if wanted. I found everybo More

by hrspector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jerry Harden
August 14, 2012

Very quick service, accommodating to my needs for when I could pickup the vehicle, didn't feel like I was being oversold more than I needed, and accurate records are kept so as to recommend maintenance serv More

by wingamye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
August 09, 2012

I vowed to never buy from a dealer again but my experience with Bob Hastings has been such a pleasure all the way around, my mind has been changed. I will be a "lifer" with Hastings for all my aut More

by 1777carol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy A., Jim Pilosi, Jerry Harden, Tim P., Michelle Arango
August 08, 2012

Jim was very courteous and helpful when we brought our car in. We were called right around the time we expected to be called when the car was ready, and were notified of additional due maintenance on our More

by GaryCindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
August 06, 2012

It was a no brainer to follow George L. to Bob Hastings from Saturn West Ridge Road. Jim P. has been a pleasure to work with since we have been coming to BH. More

by daisy2luke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
August 06, 2012

Steve Page was my salesman, and he was extremely knowledgable about the Terrain. I purchased it because of Steve. Jim Pilosi was my service rep. I was short on time the day I brought my vehicle in More

by Jae E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Page, Jim Pilosi
August 03, 2012

Jim was very helpful explaining the required maintenance and the costs of the repairs. Detail car option was performed and car looked like new again. More

by bobf1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert A Falzalare, Jim Pilosi
August 02, 2012

The professionalism and friendliness of the dealership is fantastic. The service department is extremely knowledgeable and go above and beyond to make sure that everything is exactly what you want and need. More

by trated66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JERRY HARDEN, Jerry Harden
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