Vision Buick GMC - Service Center

I was originally scheduled for a routine oil change, but on the way to Hastings a bell went off, something about the steering lite up followed by the engine symbol. I worked with Jim thoughtout the day and on the way to Hastings a bell went off, something about the steering lite up followed by the engine symbol. I worked with Jim thoughtout the day and the issue was resolved. Unlike other Service Departments I have worked with over the years, I find Bob Hastings to be SUPERIOR above all the rest in the Rochester area. The professionalism, knowledge, communications with the customer throughout the process and caring of the Service Consultants is very much appreciated. Thank you to Jim and all the staff at Bob Hastings. More

I have chosen to rate the service dept. exceptionally high because it is extremely reliable and remembers things from one visit to the next. That is not just due to having a computer on hand. Once "th high because it is extremely reliable and remembers things from one visit to the next. That is not just due to having a computer on hand. Once "the real people" ge4t to know you they remember the cars. Now that is unusual these days. It is also true that the experience is more like going to a local, "hometown mechanic down at the 4 corners," than a dealership.........you just know the car will get fixed properly.... so there ya go More

As always, I received prompt, courteous service from Bob Hastings. The shuttle ride home in the rain was a nice extra. I will continue to take my Saturn there for servicing. Hastings. The shuttle ride home in the rain was a nice extra. I will continue to take my Saturn there for servicing. More

excellent service, helpful, trust worthy, responsive,clean , comfortable waiting area always keep you informed on work being done, will refer customers based upon my experience, like the rew responsive,clean , comfortable waiting area always keep you informed on work being done, will refer customers based upon my experience, like the rewards program These reasons are why I will return. More

Needed an oil change and tire rotation. Service experts also recommended service to be performing next time which I can plan for, which makes it easier than surprise maintenance. also recommended service to be performing next time which I can plan for, which makes it easier than surprise maintenance. More

Main repair issue was transmission warranty service, which was done (apparently) well. A loaner car was provided which was a big help. There was a bit of confusion over what additional 50K services shou which was done (apparently) well. A loaner car was provided which was a big help. There was a bit of confusion over what additional 50K services should be taken care of as this was a Saturn Aura (discontinued), but overall I was very satisfied with the friendliness and quality of work done. I will return to Hastings for further service. More

I just went in for a oil change, and Michelle has awsome customer service skill, that are unmatched. I am a Paramedic and i thinki learned something from her today. It is simply a pleasure to go there just customer service skill, that are unmatched. I am a Paramedic and i thinki learned something from her today. It is simply a pleasure to go there just to exsperiance just second to none customer servies, as it should be displayed in all business. GREAT JOB More

When I walked into the Service Department, the woman at the first desk on the right did not acknowledge me. I walked to the gentleman straight ahead (Jim?)and asked for Jerry and was directed to the next the first desk on the right did not acknowledge me. I walked to the gentleman straight ahead (Jim?)and asked for Jerry and was directed to the next gentleman. He was engaged in a conversation with another employee that sounded like they were discussing some sort of personal issue. I was not greeted by Jerry at all. He then grabbed my paperwork and headed out to my car to get the mileage. When he came back I looked at him and said, "Good Morning Jerry!" and he finally did greet me. This is not my idea of great customer service. When I am in Florida for the winter, I take my car in for maintenance servicing and they couldn't be nicer. More

Made my appmt. online and requested next day work for 11am. Got a email response right back letting me know request was submitted. They fit me in at the time I requested and after my inspection and oi 11am. Got a email response right back letting me know request was submitted. They fit me in at the time I requested and after my inspection and oil change etc.. was done and needed brakes they kept it there and got it back to me that by 3:30 pm. I took advantage of the shuttle service as well and the driver was very friendly and it was his first day. Michelle greets me by name every time I enter and is always very friendly. I feel like I am not getting ripped off there and feel like they are trustworthy. I know it costs a bit more for repairs there b/c it is a dealership but it is worth it. I am very happy with the service I have received. More

Jerry is always friendly and gets everything done for my car whenever I come in. The dealership does an outstanding job on my vehicles. Thanks! car whenever I come in. The dealership does an outstanding job on my vehicles. Thanks! More