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Vision Buick GMC - Service Center

Rochester, NY

3.9
527 Reviews

527 Reviews of Vision Buick GMC - Service Center

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October 09, 2012

I have been going to this dealer for several years and have bought two cars there. The service department is well run and I get work done on my non-Buick vehicle. The appointment was booked at my conveni More

by bbon727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden
October 08, 2012

Keep up the good work. It is always a pleasure to visit the dealership for service and information on new vehicles. I get prompt service and feel welcome when I arrive. Thank you. More

by burlybull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden, George Lazor, Michelle Arango
October 05, 2012

I have had my GMC Acadia for almost 5years now and every time I have used the service department at Hastings. I am always greeted with a smile and everyone listens to my concerns with the car. There is alwa More

by carrie.gribben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
October 02, 2012

I always bring my Saturn for oil changes and to keep up with auto maintenance needs. I feel I can trust this service department to tell me what really needs to be done, without worrying that they are just More

by rjagnow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
October 01, 2012

I've owned my Buick from Hastings just a year now and every time I am in for service I am treated wonderfully. I would recommend them to anyone that asks. More

by KAZAK23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Lazor
October 01, 2012

Michelle does a great job of welcoming customers, many by name; and the rest of the Team is very knowledgeable concerning the repair needs of the vehicles that service. They try to provide options for servi More

by jdstock1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
October 01, 2012

Jim is always very nice to deal with and explains what has to be done. They never do any work without consulting with me first. The waiting room is pleasant and there is a courtesy shuttle that has take More

by Cspreter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
September 28, 2012

I had a major water leak in my car. The windshield had already been replaced, but the problem persisted. I talked to Jim Pilosi before scheduling service. He said they would track down the leak and let me More

by debbh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Pilosi
September 26, 2012

Whether scheduled or spontaneous visit, they always get my car in quickly. Everybody is always friendly, polite and very clear in explaining problems or answering my questions. More

by Carolynak70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
And Patty (cashier), Jim Pilosi, Jerry Harden, Michelle Arango
September 24, 2012

I have been dealing with the guys from Bob Hastings for many years. I have bought two trucks from them in that time. I never get the run around and I never feel pressured into buying something I do not nee More

by CWRIGHT5034
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Harden
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