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Vision Buick GMC - Service Center

Rochester, NY

3.9
527 Reviews

527 Reviews of Vision Buick GMC - Service Center

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July 19, 2021

Brought in GMC for oil change, service found and repaired warranty item before warranty expired. Problem was unknown to me. This is great customer service and the most honest dealer I have dealt with to date More

by JAMES.HARRINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary O.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you James. Your business and kind words are truly appreciated. Many thanks for for visiting our service department. Tim Pearce General Manager

July 19, 2021

very happy with the service,even send people there for service for their cars I have bought two new cars at this dealership, And have used the service dept. for over 10 years More

by MRJIM410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you James. Your continued business is truly appreciated. Tim Pearce General Manager

July 16, 2021

No problems with visit. Brought vehicle up to current Warranty Standards ($$$$$)..Came in for State Inspection, but updating to the Extended Warranty Program.was explained and performed. Original visit More

by JRALSTON001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl D.
Jul 19, 2021 -

Vision Buick GMC responded

Thank you Jim. Your business and your kind words are truly appreciated. Tim Pearce General Manager

July 14, 2021

Great service and attentiveness. I came in a half hour earlier than my scheduled appointment and Nick made sure that I was taken care of. More

by ASILLAT1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl D., Jeff T.
Jul 19, 2021 -

Vision Buick GMC responded

Thank you Andrew. Your business and kind words are truly appreciated. Tim Pearce General Manager

July 08, 2021

What a pleasure being greeted and meeting Adam. Friendly, courteous and prompt service advisor with a friendly smile. My vehicle was serviced in record time and returned to me with a surprise comp ! Very imp More

by ebartl
Recommend Dealer
Yes
Employees Worked With
Adam J.
July 08, 2021

Fast, easy very professional and knowledgeable. I walked in and left the same day with a new truck. Great experience would highly recommend to anyone More

by ethanhale70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff T., Mike C.
Jul 19, 2021 -

Vision Buick GMC responded

Thank you Ethan. Your business and kind words are truly appreciated. Enjoy your new Sierra! Tim Pearce General Manager

July 02, 2021

Made the appointment and then spent time going there to be told that the recommendation is not to fix the problem because they would need to take off the front of the car. Also I have a recall that no one More

by ishman5354
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dmitriy A.
July 02, 2021

Great service, great attitude, prompt service, ready to help, great environment, paid little, great people. I have no regrets buying my car at this dealer. More

by cortese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2021

Having to wait over 2 hours for an oil change when you have an appointment is unacceptable. They put no value on the customers time! More

by KMHFLOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2021

Been having very good service with the Service Department. They’re done very well taking care of my vehicle More

by LLOYDBUNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary O.
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