Back

Vision Buick GMC - Service Center

Rochester, NY

3.9
528 Reviews

528 Reviews of Vision Buick GMC - Service Center

Sort by
September 19, 2021

My service manager, Adam, i s very personable, pleasant and knowledgeable pertaining to the maintenance for my vehicle. More

by mhlee333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam in service department
Sep 29, 2021 -

Vision Buick GMC responded

Thank you Michael. We sincerely appreciate your business and kind words. Tim Pearce General Manager

September 15, 2021

FRIENDLY , GREAT SERVICE. VERY CLEAN, IN AND OUT QUICK. WOULD BRING MY VEHICLE BACK. NICK WAS GREAT More

by MFOUQUET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Vision Buick GMC responded

Thank you Michael. Greta service and the right parts. Team effort. We appreciate you! Tim Pearce General Manager

August 29, 2021

Just needed a NY State Inspection. Carried out quickly first thing in the morning. Friendly people. Nick got things going as soon as I arrived. More

by CTMCCALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2021

Even tho there was a mix up with my appointment, Nick was able to somehow make sure that my car was serviced. He was calm, friendly and courteous. More

by LANTERNS14543
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil P.
August 20, 2021

Very prompt & courteous service. Car was kept clean & everything I wanted was done. No issues at all. I dealt with the service manager, Adam Jean. More

by SHARONLD16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam J.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you Sharon. Your continued business and kind words are truly appreciated. Tim Pearce General Manager

August 18, 2021

The service department was very thorough when they diagnosed my problem and my car was ready sooner than I expected. I would definitely use them in the future. More

by Elijah Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony G., Gary O.
Aug 23, 2021 -

Vision Buick GMC responded

Thank you Elijah. We sincerely appreciate your business and your kind words. Many thanks !! Tim Pearce General Manager

August 15, 2021

I was very pleased with my first experience at Vision Buick's service department. My squeaky brakes were fixed quickly - and the waiting area was pleasant. More

by SUEATHOME
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Vision Buick GMC responded

Thank you Suzanne. Your (and Jerry's) continued business is genuinely appreciated. Enjoy your new Encore GX! Tim Pearce General Manager

July 30, 2021

Inconsistent info. Called with problem. Told it was a recall and would be fixed for free. Made appt. On arrival, was told no recall but a program was available so only $50 instead of $300. More

by TODDSTEIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
July 24, 2021

Very friendly, knowledgeable, and professional staff. Very nice waiting area. Always take very good care of me and my car. Highly recommend them for all car needs. More

by DFKNOLL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
Aug 11, 2021 -

Vision Buick GMC responded

Thank you Diane. You've been a long time customer and I just want to say thanks. Your business and kind words are genuinely appreciated. And Happy belated Birthday !! Hope it was a wonderful day for you. Thanks again Diane. Tim Pearce General Manager

July 22, 2021

I’m very satisfied with the all around professional Treatment and service I recieve At Vision Buick That’s why I keep coming back Bob Zucco More

by zuc50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
Aug 11, 2021 -

Vision Buick GMC responded

Thank you Bob. We appreciate you, your business and your kind words. Many thanks. Tim Pearce General Manager

...
24
...