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Vision Buick GMC - Service Center

Rochester, NY

3.9
529 Reviews

529 Reviews of Vision Buick GMC - Service Center

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October 23, 2021

Just fine ! Helpful to save me money. They were courteous and timely. Good waiting set up. More

by LEWCHILDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Thank you for your business and kind words Lewis. We appreciate you ! Tim Pearce General Manager

October 21, 2021

Went in for inspection, it was done and they didn't try to sell me any other service More

by colleenkeehley1
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Thank you for your continued business and your kind words Colleen. We appreciate you. Tim Pearce General Manager

October 20, 2021

Service technician didn’t reset tire sensors after rotating so I ended up running on a nearly flat tire. I kept checking the one listed by the wrong sensor. When I told the dealership about this all More

by BITTINGER_C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Vision Buick GMC responded

Hi Charlanne. I'm writing this having just left you a message. First, allow me to apologize for the oversight on your service visit. Looking back, you contacted us about your concern via our website and you are 100% correct, the responses you got were not relative to your concern. I appreciate you pointing that out and have addressed our customer care team with the issue. As always, we truly appreciate your business and hope you have a joyous holiday season. Tim Pearce General Manager

October 16, 2021

Friendly service , attentive and experienced . Worried about my safety and updated me on recall details. More

by BWHIPPER5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Vision Buick GMC responded

Thank you William. Your continued business and kind words are sincerely appreciated. Tim Pearce General Manager

October 13, 2021

I have been coming to this dealership for service ony 2012 Acadia for 10 years now and it is still running strong. Friendly staff and fast service. Hope to buy my next automobile here in the future More

by mlang327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Vision Buick GMC responded

Thank you Mark. Your decade of service is sincerely appreciated. When you are ready for an upgrade we will be here to help. Thanks again Mark. Tim Pearce General Manager

October 13, 2021

Vision Buick Service Center is No. 1 in my estimation ! Vision Buick Service Center is No. 1 in my estimation ! I have been a Buick owner or lessee for over 50 years and service for my vehicles during t More

by LDIRIENZO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony G., Jeff T.
Oct 18, 2021 -

Vision Buick GMC responded

Thank you Larry. Your decades of business at this location are TRULY appreciated. Many thanks for your kind words. Tim Pearce General Manager

October 10, 2021

Great experience and love my car. Do not have anything else to say very satisfied More

by SWEETME148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Vision Buick GMC responded

Thank you Maria. Your business and kind words are truly appreciated. Enjoy your new Encore GX! Tim Pearce General Manager

October 01, 2021

Very accommodating. We needed a car early the next morning. They were able to register it and have it ready in a couple hours. More

by K Bouwens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitriy A.
Oct 18, 2021 -

Vision Buick GMC responded

Thank you Kevin. We appreciate you. Enjoy your Encore ! Tim Pearce General Manager

September 29, 2021

They treat you with respect and do not Try and sell you They treat you with respect and do not Try and sell you a service you don't need Like the former service manager would do. Moo More

by foodschums
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Vision Buick GMC responded

Thank you Paul. Your continued business and kind words are sincerely appreciated. Hope you are enjoying the new Terrain! Tim Pearce General Manager

September 25, 2021

State inspection done. Fast and efficient. All associates were very pleasant and helpful. Will continue using their service. More

by LINDACOMDEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary O.
Sep 29, 2021 -

Vision Buick GMC responded

Thank you for your business and kind words Linda. We appreciate you! Tim Pearce General Manager

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