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Vision Buick GMC - Service Center

Rochester, NY

3.9
529 Reviews
Call Service Center (585) 673-7223

529 Reviews of Vision Buick GMC - Service Center

Sort by
February 20, 2024

Extremely friendly, professional, and noticed that my inspection was due and offered to do it at that visit so I didn't have to come back. More

by JULIEANN.WARNER
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 03, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 18, 2024

Did not fix the problem, horrible communication The situation is not fixed and do not know what they did while they had my car More

by Tgfgiudice
Recommend Dealer
No
Employees Worked With
Service
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Feb 20, 2024 -

Vision Buick GMC responded

"Tgfgiudice" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 18, 2024

Poor communication. Difficult to get ahold of anyone. No updates Poor customer service and Hold not recommend More

by Hotchkissj349
Recommend Dealer
No
Employees Worked With
Terry and various
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Feb 20, 2024 -

Vision Buick GMC responded

"Hotchkissj349" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 18, 2024

I am composing an email with all details I have filed a complaint with the attorney general, and will be copying the general manager, Kyle and the better business bureau More

by EHOYT2
Recommend Dealer
No
Employees Worked With
Kyle service manager
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Feb 20, 2024 -

Vision Buick GMC responded

"EHOYT2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 17, 2024

I booked my appt on line at vision jeep and accidentally showed up at vision gmc. We have a Yukon and a Jeep. Vision gmc never told me I was at the wrong location. As a result I was charged for my appt when More

by mjserdinow
Recommend Dealer
No
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Feb 20, 2024 -

Vision Buick GMC responded

"Mjserdinow" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 17, 2024

Put my car into a ditch and they fixed so we're swagged out my boy More

by Ccronk39
Recommend Dealer
Yes
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Feb 20, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 16, 2024

Quick and efficient He was very nice. He listened to my needs and had everything ready for me. More

by briwalbridge
Recommend Dealer
Yes
Employees Worked With
Jacob
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Feb 20, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 16, 2024

It's not like the old vision gmc when I made appoint the person making the had no idea how long it would. When I got there they 2.5 hours at 2 hours they said it would 2 more hours, so I was there for hours More

by jimtryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Jim. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

January 19, 2024

Worst service ever, lies, lies, lies. Was even told by a service employee he did not want to progress through the company because he would have to lie. Will never use them and will tell More

by qball1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

November 11, 2023

I've been a loyal customer for many years. I enthusiastically recommend them to friends and family in the market for a new vehicle. More

by MULLEYJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts
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