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Vision Buick GMC - Service Center

Rochester, NY

3.9
520 Reviews

520 Reviews of Vision Buick GMC - Service Center

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October 21, 2024

Awful service, had an issue and staff (both service/ sales) on 5 occasions failed to communicate my used vehicle issue to management or resolve/ address the problem More

by Nate
Service Communication
Recommend Dealer
No
Employees Worked With
Mike smith
Oct 23, 2024 -

Vision Buick GMC responded

Nate. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 16, 2024

Great service. Everything was done to my satisfaction and in a minimum of time. Thanks More

by GHERRICK3186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 16, 2024

Always busy and pleasant l haven’t had any problem with this dealership l always go back More

by STEVENSONKRISTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle L., & Louis
Oct 23, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 16, 2024

Simply put I trust the Ray and the rest of the team in the service department. More

by BSCHEIDT05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray and Leeza
Oct 23, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 15, 2024

The service staff are very helpful and accomodating. I am disappointed the the salesperson who I worked with or someone else has not reached out to me by phone to see how satisfied I am, review my contr More

by Phillisrjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

October 14, 2024

The service advisors are friendly and helpful. The dealership ads say you can drive in with an appointment to get a oil change, but that doesn’t work. More

by JAR.ROBINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

October 14, 2024

The detailing was perfect. It’s like I have a brand new car! While I did have quite a long wait due to how busy it was the day of my appointment, the dealership did not charge More

by Dawnger7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
Oct 23, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 14, 2024

Joe and Richard’s did amazing. Helped me with what I was looking for. Everyone should go see these men , they will give you the best customer service !!!!!!!!! More

by liri240
Recommend Dealer
Yes
Employees Worked With
Joe knight. And Richard
October 12, 2024

Maintenance prices use to be reasonable but have gone way up lately. Not sure if I will be coming back in the future. More

by rhoffarth2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2024

Coustomer service was great but just noticed missing align wrech set from glove box that was put there the day before it came in More

by Racing dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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