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Vision Buick GMC - Service Center

Rochester, NY

3.9
526 Reviews

526 Reviews of Vision Buick GMC - Service Center

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June 17, 2024

2 1/2 hours for an oil change and inspection after being told 1 hour. More

by paulkhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Dries
Jun 19, 2024 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Paul. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 15, 2024

ADRIANNa, our sales person listened to my needs and addressed them all. Let us do A test drive with a similar SUV., THE DEALER ship had a GMC with all the options I wanted. More

by ekirkpatrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
Jun 19, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2024

Had a good experience as soon as I walked in ray is a true professional in what he does , thank you for everything you did to get our Vehicle ready 👍 More

by CSMRETKAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Service 👍
Jun 19, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 13, 2024

Service was excellent and ontime. Leeza K. the Master Tech took the time to explain the repair that was needed. The Service advisors were also very helpful. More

by Sifu Bateman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leeza Kerr and Kyle from service
Jun 13, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 12, 2024

Outstanding, efficient service on a “customer-waiting” oil change and tire rotation. Kudos to the service department. More

by JLOVE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2024

Very professional sales and service staff. I have dealt with this dealer for years and would recommend to anyone. Phil Pitts has been our sales. Person for years and has always provided us wit More

by mchilson1109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Vision Buick GMC has always had good service. This good service is what helped us to make a decision to buy two new vehicles from the sales department earlier this year. More

by JIMBECK09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
June 09, 2024

Great service. Always friendly, professional and prompt. I would recommend them to many of my friends. More

by SFEDUNYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

Had my wife’s suv oil changed and tires rotated. I arrived at 8:30AM and was out by 9:30. Quick efficient service. More

by ROC.BOB.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2024

When I arrived no one had any information about me so it took quite awhile to get that all filled out. The service was good. I only went to Vision because I wanted a diagnostic done on the used Encore I bou More

by Sweetie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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