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Vision Buick GMC - Service Center

Rochester, NY

3.9
533 Reviews
Call Service Center (585) 673-7223

533 Reviews of Vision Buick GMC - Service Center

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June 21, 2024

Still experiencing puls nation when I brake, I should not be after spending 800$. Not happy More

by Albertnash625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Vision Buick GMC responded

Albert. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 20, 2024

Went in at 5 pm for an NYS inspection, made me wait until after 6pm to tell me rear brakes didn't pass. Wanted to charge me $606, I refused and did work myself for $200 an 1 hour of time. Are they paying the More

by JNAYLOR822
Recommend Dealer
No
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Jun 20, 2024 -

Vision Buick GMC responded

"JNAYLOR822" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 20, 2024

They have serviced this vehicle since new. So going back for all services over 9 years says something. More

by KALB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2024

Service Department is great! !!! Great communication and pricing. Would recommend to anyone!!!!! Open till 7pm also Tuesdays and Thursdays More

by DLACROSS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Kyle and Ray
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Jun 20, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2024

Actual service done on the car is good. Biggest issue is trying to get thru to make an appointment. You can’t!!!!! Some sort of internet phone system that does not work! Won’t return to t More

by tscalzo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Pitts
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Jun 19, 2024 -

Vision Buick GMC responded

"Tscalzo74" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

Waited way too long. Parts did not arrive when promised. Terrible time getting connected to Service. More

by philnyy7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Vision Buick GMC responded

"Philnyy7" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 17, 2024

2 1/2 hours for an oil change and inspection after being told 1 hour. More

by paulkhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Dries
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Paul. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 17, 2024

Had issues e mailed dealer no response. Received a call from dealer about service, was told it would go to correct person with no response More

by jdrryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

jdrryan responded

Not very happy with service

Jun 19, 2024 -

Vision Buick GMC responded

"Jdrryan" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 15, 2024

ADRIANNa, our sales person listened to my needs and addressed them all. Let us do A test drive with a similar SUV., THE DEALER ship had a GMC with all the options I wanted. More

by ekirkpatrick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 14, 2024

Had a good experience as soon as I walked in ray is a true professional in what he does , thank you for everything you did to get our Vehicle ready 👍 More

by CSMRETKAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Service 👍
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Jun 19, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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