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Vision Buick GMC - Service Center

Rochester, NY

3.9
533 Reviews

533 Reviews of Vision Buick GMC - Service Center

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July 09, 2024

They always take great care of my vehicle. Folks are great to work with. Would recommend, they have certainly met my needs! More

by STRIOLA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 09, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

July 07, 2024

I wrote an email about my poor experience and never received a follow up from anyone. If you’re able, find that email and call me. More

by jeffsutton815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these. Another gentleman from the service desk.
Jul 08, 2024 -

Vision Buick GMC responded

We value and appreciate your business, Jeff. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 06, 2024

Eric was great. Kept me informed on the progress of the repair. Polite and welcoming personality. More

by GALEVANNIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Perrin technician
Jul 08, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 06, 2024

Vision Buick GMC 800 panorama Trail, Rochester, NY 14625. I am recommending this dealership I purchased a vehicle and I’m very happy. I believe the sales department gave me an awesome deal on my Cadillac. Th More

by It’s a done deal 100% satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 05, 2024

I’m just saying that I am very happy with the way you handled everything More

by GARYCONDERMAN1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 05, 2024

The sales person, Phil Pitts did Wonderful job taking care of all the items that needed to be done. Have excellent waiting room while they work on your vehicle. More

by tom.wawrzycki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 29, 2024

I had such a pleasant experience here! Shelby specifically, gave me the best service I've had at a dealership in 10 years! She went above and beyond to make sure my car was ready for me. I More

by zacharydries13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Jul 02, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 29, 2024

Service was done correctly but recieved my car, after the service, with a scratch in the passenger side front door. When I brought it up to the dealership, I was offered 10% off a scratch pen for touchups. T More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Jul 02, 2024 -

Vision Buick GMC responded

Pat. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 29, 2024

Excellent service. Thank you for explaining to me what I need and taking care of my car! More

by Tporretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis castro
Jul 02, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 23, 2024

Terrible service and communication. Couldn't fix our vehicle nor could they communicate why. Poor all around More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2024 -

Vision Buick GMC responded

"Kt" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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