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Vision Buick GMC - Service Center

Rochester, NY

3.9
531 Reviews

531 Reviews of Vision Buick GMC - Service Center

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November 19, 2024

Great salespeople. Very knowledgeable and efficient. Made the sale very easy. I have recommended Vision because of the terrific sales. Tom Camp is a great manager More

by jojeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rani
November 19, 2024

Excellent customer service friendly staff! Fast service. Great place! Clean facility nice wait area to chill. More

by rhamilton3748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Friendly not pushy salesman ! ; Everyone is kind and caring consumers just aren't a number to sell !! Mechanics are awesome More

by drundstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Excellent Service, never tries to up sell. I would recommend them to anyone! Fast and courteous! More

by Bernie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pitts is the salesman!!
November 14, 2024

I worked with Lewis in service. He treated me very well. I needed a full size loaner vehicle. He took care of that too. Luis kept me updated through the whole process. Treated me li More

by dgcook2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Castro service advisor
November 13, 2024

I have already done this. Why am I asked again to fill this shivery out More

by 4everbigd42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

The service department is Easy to work with and alway very friendly. The service is done timely. More

by mike.brigida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 10, 2024

Most helpful. Wonderful check in service. Clear explanation of problem and solution and very timely resolution. A+++× More

by audreysrochester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2024

The website does not accurately take appointments. Had to reschedule and come back another day. Difficult to get anyone one the phone to make an appointment. Have not been able to get the LoJack pr More

by jmcauliffe135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2024

They need more staff to get things done and better communication when someone calls and sets up appointment and then when you go in the service department half the people have no idea why you're there More

by NYVIRGO14615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan retired.
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