Vineland Hyundai

Communication from the Vineland, NJ Hyundai Service department was very poor. Until I contacted Hyundai Corporate after a month with no resolution, the service writers were rude, argumentative, and di department was very poor. Until I contacted Hyundai Corporate after a month with no resolution, the service writers were rude, argumentative, and dismissive. They did not listen to my explanation but assumed the problem and suggested a $500 repair, which to this day is not needed. The Vineland, NJ Hyundai Service center's explanation of cost of service was very poor. I was told that the cost for this “2009” Tucson diagnostic is $140. Note that several times, I told them that my Tucson was 2006, not “2009.” The service center never gave me a cost for the repair. In fact, I never knew the cost until the day my car was repaired. The speed of the Vineland, NJ Hyundai service for my vehicle was very poor. I first approached the dealership in Jan. 2025. After one month of no progress, I contacted Hyundai Corporate Customer Service. Per Hyundai corporate’s direction, I scheduled the “check engine light” repair on Friday, Feb. 14, 2025, for Tuesday Feb. 18, 2025. Feb. 18, I dropped off the car at Vineland Hyundai Service. The service writer informed me that Vineland Hyundai has to download the software and I needed to make another appointment. Feb. 21, 2025, I dropped off the car at 8:30 as they asked. At 3:23 PM I called for my car’s status. I was informed that because “The car is so old, it’s taking forever to update. I arrived and they said they used a software they thought would work, and now the car won’t start because something was done to the ECU. They gave me paperwork to fill out and asked for a copy of my registration to verify the car is a 2006 Tucson. I was told that they will get the correct software for Monday to fix the car. Finally, Friday, Mar. 28, I received a call that my car is ready for pick up. I picked up the car and discovered the radio was inoperable, the brakes had a rubbing sound. I scheduled a brake appt. with a private mechanic, who inspected the car and said that because it was sitting for six weeks in winter weather, the brakes rusted. Repair cost was $89.62. There were also two “key” scratches above driver side door handle. One scratch is eight inches in length and the other is two inches. Determining the quality of work performed is difficult. This is because the car has been driven for one week with very few miles. However, due to the cost of the “added” repairs, and the almost three-month time frame to resolve the problem, I conclude the work as very poor. NO. I did not wait at the Vineland, NJ Hyundai dealership during my service visit. The quality of the Vineland, NJ Hyundai dealership in the decision of where to purchase a car is imperative (very important). I need a service department that I can trust. My trust is linked to reliability and efficiency in the service department. I need to trust that my car is handled securely, reducing the risk of theft or damage. Additionally, efficient service processes by minimizing wait times and ensuring that work is completed as promised also reassures my trust. I value clear information and updates on my car’s status, which helps me feel secure and respected. By maintaining my trust through quality service and communication, the dealership can build a strong customer relationship that ensures loyalty so I can maintain a positive reputation in a car dealership's service department. Unfortunately, Vineland, NJ Hyundai failed me in trust, reliability, communication and respect. Because of their organizational skills, I think the dealership has a management systemic problem, which is in addition to the need for the professional training of its employees on how to communicate with the general public. 𝗠𝗼𝘀𝘁 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁𝗹𝘆, 𝗜 𝗯𝗲𝗹𝗶𝗲𝘃𝗲 𝘁𝗵𝗮𝘁 𝗶𝘁 𝘄𝗮𝘀 𝗼𝗻𝗹𝘆 𝗯𝗲𝗰𝗮𝘂𝘀𝗲 𝗛𝘆𝘂𝗻𝗱𝗮𝗶 𝗖𝗼𝗿𝗽𝗼𝗿𝗮𝘁𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻𝘁𝗲𝗿𝘃𝗲𝗻𝗲𝗱, 𝘁𝗵𝗮𝘁 𝗺𝘆 𝗰𝗵𝗲𝗰𝗸 𝗲𝗻𝗴𝗶𝗻𝗲 𝗹𝗶𝗴𝗵𝘁 𝘂𝗽𝗱𝗮𝘁𝗲 𝘄𝗮𝘀 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝗱. More

Nick-very kind also very forthcoming with any questions did not sugarcoat anything in this industry you need honest people that can say how it is in a loving polite way and nick is just that. Beth-got th did not sugarcoat anything in this industry you need honest people that can say how it is in a loving polite way and nick is just that. Beth-got the car in when someone canceled right away called and put our car ahead that is admirable Eli -very knowledgeable associate could speak in car terms as I ASE certified was able to answer all technical questions and everything needed went above and beyond Amazing three person group on a Saturday able to take good care of my vehicle and very kind. More

Excellent customer service. My salesman Joe was phenomenal. He went out of his way to provide me with exceptional service. My salesman Joe was phenomenal. He went out of his way to provide me with exceptional service. More

Eddie was a pleasure working with. He listen to my concerns, worked to get me into a vehicle that suited my needs He listen to my concerns, worked to get me into a vehicle that suited my needs More

great service great people large inventory no one pressures you, Have had five Hyundais all were great pressures you, Have had five Hyundais all were great More

what can I say, great car, accommodating and friendly salesperson. Will recommend Hyundai to others. salesperson. Will recommend Hyundai to others. More

Great experience. My salesman Greg was knowledgeable and didn’t waste my time. Would highly recommend. My salesman Greg was knowledgeable and didn’t waste my time. Would highly recommend. More

The staff are very courteous and friendly. We weren’t left waiting around. Someone came to see what we needed and led us in the right direction Varney,, our sales rep was very kind and hel We weren’t left waiting around. Someone came to see what we needed and led us in the right direction Varney,, our sales rep was very kind and helpful. He was very knowledgeable about all of the vehicles. We were very impressed with the extent of information he knew and if he wasn’t absolutely positive about an answer to our questions, he sought out someone to ask and immediately returned with an answer. . He had a pleasant personality, wasn't obnoxiously “pushing his products” and gave us time to think our decision through More

Greatest experience ever at a dealership. From the greeting by James, who I love to chat with, to updated texts about the service, this service department is the best I have experienced over From the greeting by James, who I love to chat with, to updated texts about the service, this service department is the best I have experienced over many years. More

Every one is friendly ,knowledgeable, and efficient. I have dealt with John in sales several times in the last 10 years and he is always great. I have dealt with John in sales several times in the last 10 years and he is always great. More