Vann Dodge Chrysler Jeep RAM - Service Center

No, this is not high school and I’m not writing you guys an essay. 1 2 3 4 5 6 7 8 9 0 an essay. 1 2 3 4 5 6 7 8 9 0 More

Everyone was very professional and nice. Service was timely and efficient. There is a very welcoming atmosphere. I appreciate the process being explained thoroughly and any questions are answered polite timely and efficient. There is a very welcoming atmosphere. I appreciate the process being explained thoroughly and any questions are answered politely. I have no complaints. More

Will not honor the warranty! When I purchased my truck 3 years ago. I had this noise when my truck shifted into 6th gear. I requested a Chrysler engineer to look at my truck after the Vanns told me they can years ago. I had this noise when my truck shifted into 6th gear. I requested a Chrysler engineer to look at my truck after the Vanns told me they can’t figure out what the noise was. I requested 3 times for a engineer. Had to file a complaint with consumer affairs. And now Vanns is telling me that the noise is normal! And I still haven’t got the engineer. And Vanns still won’t fix my truck. They just keep lying!! I talked to a Class A mechanic that does custom engines. He told me that this is a common problem with the MDS system. The lifters are slapping against the cam and metal will continue to shave off, go into the main bearings and blow the motor. These parts need to be replaced! And Vanns is telling me this is normal knowing this is a problem so they don’t have to fix my truck! I’ve been on this from day one I purchased my truck and it’s now over 3 years!! Looks like filing a law suit my be my next option. This is not a case of buyer beware; this is a case of people doing the right thing after paying $30k and having a warranty!! This was a manufacture and dealer warranty!! DO THE RIGHT THING AND FIX MY TRUCK!! More

They were curious friendly and able to commit to my time frame. My vehicle was returned quickly and to my satisfaction. Sales staff helped in delivering my vehicle. A pleasant experience overall. frame. My vehicle was returned quickly and to my satisfaction. Sales staff helped in delivering my vehicle. A pleasant experience overall. More

Routine oil change done, needed 3 things checked including the hesitation/accelerate issue they said nothing’s wrong. The hesitation is obviously still an issue. including the hesitation/accelerate issue they said nothing’s wrong. The hesitation is obviously still an issue. More

Was advised not to use my radio indefinitely due to issues not yet resolved with Jeep. No manager available. Took car back to Kindle Auto and they gave me a loaner until confirmation of radio issues. I issues not yet resolved with Jeep. No manager available. Took car back to Kindle Auto and they gave me a loaner until confirmation of radio issues. I was told by them it is ok to use radio and Jeep working on fix since June 2020. Inconvenienced by inconsistent information provided by Vann Jeep. More

They had forgot to do my oil change when I had brought it in for a check engine light which turned out to be a bad injector in for a check engine light which turned out to be a bad injector More

I’m very happy with my service department experience. Service manager is very nice & personable. Eager to make her customers happy. The service writer’s are nice too. They have quite a few master technic Service manager is very nice & personable. Eager to make her customers happy. The service writer’s are nice too. They have quite a few master technicians that are very good. I’m very happy with my overall experience. They fixed my issue with my truck & I will refer my friends & family. Thank You Vann’s More

Very satisfied with the service and wait time for my Jeep. No issues at all at this dealership. I will definitely use them again. Completely satisfied. Jeep. No issues at all at this dealership. I will definitely use them again. Completely satisfied. More

By far way better then Atlantic Jeep in Northfield. The service department was very nice and actually called me to discuss about the problem with my vehicle. I will continue to use them for all of my needs service department was very nice and actually called me to discuss about the problem with my vehicle. I will continue to use them for all of my needs More