Vin Devers Autohaus of Sylvania

Very helpful in making our experience in finding the right car to purchase and making the purchase go smoothly. Had the car ready for us to test drive when we arri in making our experience in finding the right car to purchase and making the purchase go smoothly. Had the car ready for us to test drive when we arrived. More

Great Service Very helpful, friendly service and easy transaction all around. Ziad was great to work with and interested in what would work best for me. Would defin Very helpful, friendly service and easy transaction all around. Ziad was great to work with and interested in what would work best for me. Would definitely recommend! More

Kudos to Harry! We test drove a few new models at our local MB, BMW and Audi dealerships and still preferred GLK350. So we started a nationwide search of CPO's and fo We test drove a few new models at our local MB, BMW and Audi dealerships and still preferred GLK350. So we started a nationwide search of CPO's and found a perfect match with the right color, interior, and mileage we wanted at Vin Devers. We had reservations about buying a car sight unseen, but Harry Facetimed with us, showing us the car and all the things we could see in person. He was very patient with answering all our questions. The delivery was very prompt and professional. We are so happy about our new vehicle! Thanks again, Harry. Vin Devers - give Harry a bonus! More

90 days after purchase vehicle is no longer driveable.... So from my initial inquiry it was an unpleasant experience but I really wanted the vehicle due to the rarity of both the vehicle and color combination So from my initial inquiry it was an unpleasant experience but I really wanted the vehicle due to the rarity of both the vehicle and color combination-so I held out hope. I also thought that even though I was purchasing a pre-owned luxury vehicle I was purchasing from a new Audi & Mercedes-Benz dealership so there was no way that the vehicle would be in absolute horrible shape as a trade-in or else it would have been sent to auction. I could have not been more incorrect. Had initially asked a litany of questions during my inquiry and throughout the sales process the answers were never provided. These questions included but were not limited to if the vehicle had any rust (it did but was never disclosed to me), if the leather had any tears or burns (there are several that were also never disclosed), and if there was any significant other interior or exterior damage (the front bumper cover is cracked). During negotiation the gentleman whom I dealt with was not overtly friendly and due to this I attempted to deal exclusively with the Sales Manager due to a lack of responsiveness-he ultimately snapped at me when I told him I was trying to deal with the Sales Manager directly and they never stepped in to assist. I flew in from Washington DC and I would have to say the only highlight of the purchase was the porter that was sent to pick me up from the airport and drove me back to the dealership. He was a young and jovial man eager to learn and I had a pleasant conversation with him during my ride. Upon arrival at the dealership Harry had the pleasantness associated with a sale and was strangely friendly. He did not however offer to show the vehicle to me in person before quickly asking for the balance of payment (I paid cash for the vehicle after a four figure deposit via my AMEX) and then shooing me off to the finance office. Would have to say having purchased luxury cars from dealerships all over the country that dealing with Ms. Russell was the absolute worst experience I have ever encountered. She was curt and rude and did not offer a smile the whole time I was in her office. There was no "thank you" ever said or any offer to follow-up with problems/questions given the fact I had just paid cash for a vehicle and was not leaving with title and lived 500+ miles away. I proceeded to hop in the vehicle and was met with a near empty tank with the gas light on and another dash light. Getting on the highway I was greeted with the fact that the vehicle needed suspension work which met for a not so enjoyable "long" test drive back to DC. If I could give this dealership less than "1" star I would. I have purchased luxury cars from dealerships throughout the country and can honestly say that this was my absolute worst experience and vehicle purchase. I honestly do not know how this dealership stays in business. The car I purchased from them is presently parked in my driveway undriveable. More

2008 Dodge Challenger This was the best experience I ever had with buying a new or used car. I have never bought out of state but they made this real easy and always kept m This was the best experience I ever had with buying a new or used car. I have never bought out of state but they made this real easy and always kept me informed of the progress of my deal. They also delivered my car to me in new condition and very fast,the only to go when buying out of state. More

E300 First time buyer Ramon was recommended to me by a friend, and I couldn't of had a better experience. He took the time to understand what I wanted, and let me explore a Ramon was recommended to me by a friend, and I couldn't of had a better experience. He took the time to understand what I wanted, and let me explore a few options before deciding what was best for me. Also, I did not feel rushed or pressured to make a decision which made me feel extremely comfortable. Heather was helpful and friendly in helping me make a final decision as well! Also, several employees and managers congratulated me on my purchase as this was something I have worked for a long time to be able to achieve. Everyone was awesome and helpful! More

This Dealership goes the extra mile to satisfy I was preparing to leave Sacramento (my home city) on a cross country road trip that was taking me to Nova Scotia, New York City, Myrtle Beach, SC, Tu I was preparing to leave Sacramento (my home city) on a cross country road trip that was taking me to Nova Scotia, New York City, Myrtle Beach, SC, Tuscaloosa Alabama and many many stops in between (approx 9,000 miles). In my preparation for leaving i was giving my RV (Airstream Interstate Extended) a once over and i noticed that i had a cracked windshield. The crack was about 16 inches long. Luckily it was at the very bottom of the windshield and not in my field of vision. I called my deakership and they informed me the windshield would have to be ordered from Germany. It was going to take weeks before it could be instsalled. That was not going to work as i had a great vacation planned but i neeeded to leave and not wait another month for the windshield to get in. A search was then performed to see if a Mercedes dealership had my windshield already in stock. Vin Devers in Sylvania, Ohio had one and agreed to do the install. I told the service staff i was coming almost 2,000 miles to have the work done. They were awesome. They had to juggle some things around but got me in and out in a couple of hours. Beautiful job. Super friendly people. I wish they were in Sacramento. Don't go anywhere but Vin Devers! More

Blessed! I was very pleased with the service that I received. I am a young woman and have had a rough time in the past, when it has come to purchasing a vehicl I was very pleased with the service that I received. I am a young woman and have had a rough time in the past, when it has come to purchasing a vehicle. The guys that I had the pleasure of meeting, where very sensitive to my needs, explained things to me in detail and were very understanding. They assured me that if there was anything that I needed, not to hesitate to let them know. I am really happy with my purchase and would definitely recommend this Vin Devers to anyone! Great customer service!! Would like to say thank you to Ramon Perez, Brian Lavoy and Mikel Maras. They make me feel so welcome when I go there. Thanks guys for being apart of my blessing!!! More

New Audi Q3 Walked in without appt. but was well received by staff and found experience helpful and informative. Answers to questions given directly and purchase Walked in without appt. but was well received by staff and found experience helpful and informative. Answers to questions given directly and purchase payment options provided quickly. Furthermore all paperwork handled without my having to make a call. Much appreciated! More

Purchase Used Audi A5 This dealership has alot of great selections! Ziad helped us out with the Audi A5 and it was amazing, We had trouble with the bluetooth, but he showed This dealership has alot of great selections! Ziad helped us out with the Audi A5 and it was amazing, We had trouble with the bluetooth, but he showed us how to use it. I called ahead of time and he prepared the car for me before I arrived making the process quick and easy. Great experience with this dealership and Ziad! would highly recommend. More