Villages Subaru - Service Center

I was very frustrated over 4 previous attempts between purchasing a new key fob and reprogramming fee. I called Jason Brown their service manager who told me to take my problem elsewhere. I contacted J purchasing a new key fob and reprogramming fee. I called Jason Brown their service manager who told me to take my problem elsewhere. I contacted Joe Goguen, the GM, who took care of the problem for me. Rachel and Kyle were excellent. I have had 4 previous attempts to replace or reprogram my key fobs but failed. This time, I asked for Rachel who is very knowledgeable and kind. She is very professional. Kyle, came out to see me this time and talked to me to reassure that he was going to get to the bottom of my issues. Joe took care of my problem with no charge. I would have given a 5 star but their service manager, Jason would not help me nor cared about my problems and extremely rude. More

Always on time explain everything to you do not force you o do expensive work unless needed and of course always very pleasant always fresh drinks you o do expensive work unless needed and of course always very pleasant always fresh drinks More

Drive nice car! We still practice the tech! We have to take control of gas saver. Running is very smooth. First time, it is big car!! take control of gas saver. Running is very smooth. First time, it is big car!! More

Had to have a door handle repaired, part ordered, came in in two days, brought car in and fixed as quoted, car washed, car was good, fast return in two days, brought car in and fixed as quoted, car washed, car was good, fast return More

Everyone from the phone receptionist to service is the best. Rachael, in service, is an exceptional employee. Sweet, helpful and a good listener. A credit to suburu. best. Rachael, in service, is an exceptional employee. Sweet, helpful and a good listener. A credit to suburu. More

Even though I waited until the last week before my time to get the service for my warranty, every person involved was gracious and helpful. to get the service for my warranty, every person involved was gracious and helpful. More

Bill Bryant Subaru in Leesburg made me feel special, excellent customer service and my car was ready in the promised time frame, not only that my car was washed before being returned to me. excellent customer service and my car was ready in the promised time frame, not only that my car was washed before being returned to me. More

Bill Bryan Subaru I Leesburg, is well run organization, the service department is one of the better if not he best, I have seen, they constantly are keeping you informed the service department is one of the better if not he best, I have seen, they constantly are keeping you informed More

Excellent service I want to keep my response to just two words. I feel as if I am being badgered by insistence on giving 25 words. I am happy; why can’t we leave it at that? I will be more than happy to tal words. I feel as if I am being badgered by insistence on giving 25 words. I am happy; why can’t we leave it at that? I will be more than happy to talk to someone about these surveys; have them contact me! In reference to discounts, I always receive them AFTER I have the work done. More

My first experience with service at Subaru was very good with the except of a young girl that completed the intake early that morning. She was young and I took that in to consideration, but I found her unp with the except of a young girl that completed the intake early that morning. She was young and I took that in to consideration, but I found her unprofessional and condescending. She may have been trying to be amusing, but made unwarranted comments. The dealership provided a rental car as the window replacement took all day. She droned a dialogue which was intended to inform me what to do while the car was in my possession, but was delivered as a chastisement. Comments such as , "Don't wreck it" were annoying. Just teach the girl some customer service please. On return of the rental vehicle and picking my car up, the folks that greeted me around 5 pm were professional, pleasant and accommodating. More