Villages Subaru - Service Center

Rachel Porcelli did a great job in every way! She is knowledgable, efficient and with a good sense of humor. A great experience. Thank you Rachel! knowledgable, efficient and with a good sense of humor. A great experience. Thank you Rachel! More

I have been coming since the purchase of my crosstrek.Always great service from start to finish 5 years on.You guys rock! thank you crosstrek.Always great service from start to finish 5 years on.You guys rock! thank you More

The dealer & staff are wonderful the replacement part from Subaru is junk & broke again. The seat when is in position towards rear on the automatic position hits the rear seat belt on the floor behind d from Subaru is junk & broke again. The seat when is in position towards rear on the automatic position hits the rear seat belt on the floor behind driver seat & either falls off or breaks & hangs loose flops around hunk of junk plastic afraid the cords & wires will get ruined. Please help resolve this problem it's not the dealer or staff problem it's a Subaru design problem. I'm only 5'1" & need seat close to steering wheel to reach the pedals so need have seat back to exit the vehicle. I have many out of town appt's soon what happens if my seat fails to move front or back?????? More

I would give 5 stars but too many employees did not have Masks. Annette at the desk and person greeting us did. A man at the big desk did not. Many employees walking through did not. Sales men did not. Mayb Masks. Annette at the desk and person greeting us did. A man at the big desk did not. Many employees walking through did not. Sales men did not. Maybe half of customers did not have masks. You have the right to require masks at your facility. More

Obviously I must be satisfied since this is my 4th consecutive lease from this dealer. Enough said! I have even recommended your dealership with some of my friends. One of them recently purchased a ca consecutive lease from this dealer. Enough said! I have even recommended your dealership with some of my friends. One of them recently purchased a car there. More

Excellent customer service - focus on hygienic procedures was greatly appreciated. All items covered by service department was reviewed and explained to my complete satisfaction. Although I did not purchas was greatly appreciated. All items covered by service department was reviewed and explained to my complete satisfaction. Although I did not purchase my car at this dealership I do plan to return here for service. More

Great experience. My technician was helpful, informative, and courteous. The work done was excellent. The entire process was easy. Your waiting area was well maintained. and courteous. The work done was excellent. The entire process was easy. Your waiting area was well maintained. More

Easy in, easy out. Professional and friendly service personnel. Well Done! The service writer Alejandro and the person who checked me out and I paid are assets to your agency. personnel. Well Done! The service writer Alejandro and the person who checked me out and I paid are assets to your agency. More

Very personal service I am new to The Villages, so I was unaware of Bill Bryan Subaru service center‘s excellent reputation. Several weeks ago, I was at an early morning m I am new to The Villages, so I was unaware of Bill Bryan Subaru service center‘s excellent reputation. Several weeks ago, I was at an early morning medical appointment in Orlando and came out to my car to find my 5 year old battery dead as a door nail. I was able to get a “jump,” but I was very shaky about heading home and perhaps not being able to start my car later in the day. From Orlando, I randomly looked up Subaru dealers near TV. I called Bill Bryan Subaru service at about 8:30 in the morning...probably every service departments busiest time...and a very nice scheduler realized my panic and said “bring it on in”. As soon as I pulled in, I was greeted by Alejandro Rosar. Not only did he have a new battery installed, he also had an oil change, much needed, added on to the service. The technician also performed a wonderful multi-point inspection. Alejandro went over that report with me and, I have to say, his attention and the new battery, the oil change, and the inspection gave me a very satisfied and secure feeling about my car. AND on top of all that, the service department gave my car the BEST wash my car has ever had! I highly recommend Bill Bryan Subaru Service Center and Alejandro and I will return. More

Gut feeling! On April 24, 2018 I had a service and recall appointments. I had expected to have a wait time of 3 hours. In my mine I thought this would give me the On April 24, 2018 I had a service and recall appointments. I had expected to have a wait time of 3 hours. In my mine I thought this would give me the opportunity to look at the new models and technology. Since I planned in a year or so to upgrade. I was so impressed and happy with what I saw, I was satisfied knowing when I was ready to upgrade I would find what I wanted in the Subaru family but not today. Then someone said can I help you, I ‘m Jamie Reed. I didn’t want to waste his time and said no I’m just looking not buying at this time. Jamie offered to run the numbers to show me what I would be looking at. Jamie took the time to answered all my questions and relieve my concerns. Less just say before I knew it I was “Ringing the Bell” which represents a sell was made. I would like to thank Jamie, Ronnie, John, Randy and all the Subaru Family that helped to make this possible. I am very happy with my 2018 Subaru Forester. More