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Villages Subaru - Service Center

Leesburg, FL

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419 Reviews

419 Reviews of Villages Subaru - Service Center

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September 23, 2020

The staff was courteous, the service area was clean and organized, the waiting area was clean. They were following the virus rules and I missed the hot dogs. More

by tjsras
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alhejandro was very nice. Sorry can't remember the spelling.
Sep 23, 2020 -

Villages Subaru responded

We are so happy to hear you enjoyed your experience at Bill Bryan Subaru as we always strive to give our guests wonderful service and we work hard to follow safety guidelines. Please come back to see us in the future!

September 23, 2020

Great customer service. Friendly AND knowledgeable. Safe distancing during Covid. Timely serviced. Warranty from out of state Subaru battery 100% honored. Easy reservations with staff More

by BOBDAINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro, Emily, Rachael
Sep 23, 2020 -

Villages Subaru responded

Bob, thank you so much for this thoughtful review! We appreciate customers like you who make our job so easy! Please come back and see us in the future!

September 23, 2020

Great Service, Very Customer Satisfaction Oriented, Knowledgeable, Provided safe distancing during Covid. Service done in a timely manner as always. They provided great refreshments for all customers a More

by sherrygailey19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department only , Jay Correa
Sep 24, 2020 -

Villages Subaru responded

Sherry, thank you for your review and 5-star rating. We pride ourselves on helping people have the best and safest service experience possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 23, 2020

Everything went smoothly as it was just an oil change All were friendly and helpful Took a little longer than I had hoped No doughnuts??? More

by Patsfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Woodyard
Sep 24, 2020 -

Villages Subaru responded

Patsfan, we are happy to hear your service appointment went smoothly and that you were provided a friendly experience. However, we do apologize for the delay in the service department. Our customer's time is valuable to us, and we are sorry that we were not able to provide you with quick and efficient service. In addition, we expect to bring back the donuts as soon as COVID-19 concerns dissipate.

September 22, 2020

All employees were friendly, efficient and seemed happy to provide the service I needed. I arrived without an appointment. Was greeted immediately. No problems getting service. Very satisfied. More

by Neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Keller
Sep 22, 2020 -

Villages Subaru responded

Neil, thank you for your review and 5-star rating. We strive to make every customer feel appreciated, and we are happy we were able to exceed your expectations. We look forward to seeing you again for any and all Subaru vehicle needs!

September 22, 2020

excellent service and pleasant professional staff- service performed in reasonable time frame and check out handled promptly- i would recommend this service department to anyone- More

by wobophyllis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rachel and alejandro in service department
Sep 22, 2020 -

Villages Subaru responded

Phyllis, thank you for your review! We are glad to hear your experience at Bill Bryan Subaru was a positive one and that your service was completed in a timely fashion!

September 22, 2020

I am always treated very nicely when I bring in my KIA Soul for regularly scheduled maintenance. Everyone is polite. I will be back again. More

by PGARVIN1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Keller- Service Dept. - Very professional
Sep 22, 2020 -

Villages Subaru responded

Thank you for your repeat business - it means the world to us to see our customers come back. We are happy to hear the team gave you the kind of service we want everyone to experience. We look forward to seeing you again next time!

September 22, 2020

Best no pressure sales peopleBest service department, Best no pressure sales people Best service department, and friendliest greeters and service staff clean and comfortable facilities and a well kept sn More

by JERRYDBOY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim lile
Sep 23, 2020 -

Villages Subaru responded

Jerry, thank you for your review and 5-star rating. We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 21, 2020

On time, efficient, friendly service! BTW I've never heard of a minimum required for a response. That would seem to be counterproductive to people writing a review ... better a short good one rather th More

by dlahjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Sep 22, 2020 -

Villages Subaru responded

Thank you for your review and 5-star rating! We pride ourselves on helping people have the best service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

September 17, 2020

Job done on time and completely. This was for a recall on the fuel system. We did have a problem trying to schedule earlier due to miscommunication on scheduler's part. More

by sdhouck41
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marie and Alesandro
Sep 18, 2020 -

Villages Subaru responded

Thank you for your review. We are glad to hear you received quick and efficient service, However, we do apologize for your issue with scheduling. We will be sure to pass your feedback to the appropriate party to use as a teaching tool.

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