Villages Subaru

Great Experience In late December 2018, I spoke with salesman Tim Rivera in reference to purchasing a 2018 Subaru Forester. I explained I wanted to be able to flat tow In late December 2018, I spoke with salesman Tim Rivera in reference to purchasing a 2018 Subaru Forester. I explained I wanted to be able to flat tow this vehicle behind a motorhome. I was told I could flat tow this Forester, but not the Outback. I purchased the Forester with the purpose to flat tow it behind the motorhome. On February 7th 2019 I returned to Subaru for a follow up visit to be explain options that I might not be aware were available. During the review I stated I was excited that I could Flat tow this Forester. I was told that was not possible. I did not say anything at that time as I wanted to review what I was told with information as to the Forester I purchased. I did learn a standard Forester could be towed. On Feb. 8th, 2019 I returned to Bill Bryan Subaru and spoke with my sales person Tim Rivera. I explained to Tim what I had learned. Tim Rivera admitted he told me I could flat tow the Forester. Tim explained he was thinking standard shift and not automatic. Tim went to management and explained what had happened. To make a long story short, I worked with Sales Manager Jason Wood. Jason was professional and we agreed and traded for a loaded 2017 Jeep Wrangler Sahara Unlimited. This vehicle can be flat towed behind a motorhome. The bottom line is Tim Rivera was honest in admitting his mistake. He could have said he did not tell me I could flat tow this Forester. In my opinion in our world today his honesty speaks of his integrity. The entire ordeal was pleasant and professional from the moment you speak with Angie at the reception desk, to the closing of the contract with Jason Dingman. I would say to anyone if you want to purchase a vehicle and are looking for an honest dealership choose Tim Rivera at Bill Bryan Subaru in Leesburg, Fl. Many Thanks to Tim Rivera and the staff at Bill Bryan Subaru. More

Joe was a great help My husband and I didn’t know if we would qualify for a vehicle but with the help and patience of joe and his sales manager jack they helped us get a w My husband and I didn’t know if we would qualify for a vehicle but with the help and patience of joe and his sales manager jack they helped us get a wrx. I am so happy with the customer service at this dealership very kind an courteous. They have hotdogs, popcorn, tea, coffee and a soda machine for everyone which is the cutest thing ever. Had a great experience More

Highly reccomend! My mom just bought a car from bill bryan. Wonderful atmosphere and incredible customer service. Best experience thanks to joe! Highly recommend!! You My mom just bought a car from bill bryan. Wonderful atmosphere and incredible customer service. Best experience thanks to joe! Highly recommend!! You won’t regret it! More

Fantastic customer experience Tim Rivera was very instrumental in helping us purchase our new vehicle....we appreciate his patience and friendliness in his dealing with us..would d Tim Rivera was very instrumental in helping us purchase our new vehicle....we appreciate his patience and friendliness in his dealing with us..would definitely recommend More

Good customer care Tim Rivera was great, pleasant, knowledgeable and responsive to all our questions! We visited several times and test drove several cars and still he Tim Rivera was great, pleasant, knowledgeable and responsive to all our questions! We visited several times and test drove several cars and still he was right there! Perfect! More

Great customer service Tim Rivera was very helpful and patient ,he helped me and my husband acquire my dream car and I would definitely recommend him to my friends Tim Rivera was very helpful and patient ,he helped me and my husband acquire my dream car and I would definitely recommend him to my friends More

Good customer service Tim Rivera Tim was excellent with us old folks ! He was great at listening to our needs as well as providing us with different options. Great job Tim Rivera Tim was excellent with us old folks ! He was great at listening to our needs as well as providing us with different options. Great job! More

Great customer service Tim Rivera was a great salesmen. Answered all questions and very knowledgeable about the vehicle. Helpful I transitioning to our new car. Wholehearted Tim Rivera was a great salesmen. Answered all questions and very knowledgeable about the vehicle. Helpful I transitioning to our new car. Wholeheartedly would recommend More

The BEST experience with a dealership Joe was great from the start. We didn't give him much to work with, but he kept at it till we got the deal we wanted. He was kind and answered all our Joe was great from the start. We didn't give him much to work with, but he kept at it till we got the deal we wanted. He was kind and answered all our questions.Hope to do business with him again. More

Excellent customer service Tim RIVERA was great and very thorough and concise in presentation and support on new vehicle purchase. Paired my phone and went into detail on all Tim RIVERA was great and very thorough and concise in presentation and support on new vehicle purchase. Paired my phone and went into detail on all accessories and available options. Very good purchase experience! More