Villages Subaru

Took time to explain work we were planning on. The work was done really well, and done in a timely manner. Great to have a loner car available. was done really well, and done in a timely manner. Great to have a loner car available. More

Emily the service advisor was amazing and went above and beyond along with my tech Kyle who also went above and beyond thank you for caring for my vehicle as if it were yours. beyond along with my tech Kyle who also went above and beyond thank you for caring for my vehicle as if it were yours. More

Chris Graff was the best sales person i have ever dealt with bought a lot of cars in my 78 years he had to be the best i have ever worked with he gets 5 stars with bought a lot of cars in my 78 years he had to be the best i have ever worked with he gets 5 stars More

The service writer was very prompt and pleasant. What more can I say I was very pleased with the service I had and plan on returning for all service. more can I say I was very pleased with the service I had and plan on returning for all service. More

All ok. Everybody were very helpfulThanksRobert Monroe All ok. Everybody were very helpful Thanks Robert Monroe spent a lot of time answered a great deal questions for us considering a purchase in the ne All ok. Everybody were very helpful Thanks Robert Monroe spent a lot of time answered a great deal questions for us considering a purchase in the next few months More

I made an appointment for service. My car was repaired in a timely manor and delivered to me with a fresh wash job. Nice facility, nice people. a timely manor and delivered to me with a fresh wash job. Nice facility, nice people. More

The service dept. was exceptional as they always are.The The service dept. was exceptional as they always are. The service dept. was exceptional as they always are. The service dept. was exceptional as the The service dept. was exceptional as they always are. The service dept. was exceptional as they always are. The service dept. was exceptional as they always are. More

Nicole P. is the best-wish all employees everywhere had her terrific attitude and knowledge. She made my experience a pleasure. Nicole is a real keeper. her terrific attitude and knowledge. She made my experience a pleasure. Nicole is a real keeper. More

Alejandro explained very well the service he provided he is very professional and knowledgeable. Great service. Very attentive technicians. Thank you for a great costumer service. is very professional and knowledgeable. Great service. Very attentive technicians. Thank you for a great costumer service. More

We bought a new Outback this past weekend after test driving the 2021 model. We have had a 2015 Outback, which has served us well, but wanted a new Outback for a variety of reasons. We like all the peo driving the 2021 model. We have had a 2015 Outback, which has served us well, but wanted a new Outback for a variety of reasons. We like all the people we have dealt with at Bill Bryan. However, the only negatives we had in the buying process were: time to finalize the deal; and transparency of the final pricing components. From the time we arrived for the test drive, until we left with a new car, was 5 hours! The primary causes were the computer system training/problems, as well as the amount of paperwork that needed to be completed by hand. As far as pricing, we were presented with the starting price. When I asked if that was the MSRP, I was told it was the vehicle price, and I could not tell what was included in it (in our case, there was nearly $2,995 added on for Benefit Value Cost that the dealer showed as worth $7,060. And of that amount, there were $5,700 in "Benefits" that I could have done without. The dealer should show the MSRP, and any extras, and discuss what is included in each. Then, I could determine if there was the value I was looking for, or there were extraneous items that we could do without. So, the final cost was the MSRP with the added "Benefits." I know it's up to the buyer to be knowledgeable about what we're paying for, but I believe the dealer should make it clear what those components are. Normally, I would have started my negotiations from the MSRP, and if the final price for a vehicle with only the features I wanted, I would have preferred to order a vehicle with only the features I wanted. More