Villages Subaru

My opinion of Bill Bryan Subaru has gone up a thousand percent from it's already Five Star level. Several days after picking up the vehicle I noticed a scrape on the right rear side of the new vehicle. I percent from it's already Five Star level. Several days after picking up the vehicle I noticed a scrape on the right rear side of the new vehicle. I took it back to Bill Bryan Subaru because I needed to finalize paperwork and I wanted them to see the scrape and get their thoughts. It was absolutely clear to me that the scratch was not there when I picked up the car because they and I would have noticed it. My best guess is that this scrape occurred while I was in a restaurant getting a carry-out order and that's the irresponsible person who caused it didn't care to be an adult and when they heard the noise of the scrape continued to drive away. Luckily for me Bill Bryan Subaru has a quality body shop that's going to be able to repair scratch for what is in my opinion a reasonable price. If all dealerships followed Bill Bryan Subaru model the world would be a much better place to live in! Dan Sutton More

2017 forte after speaking with service manager and giving specific instructions to replace inside driver door weather strip they replaced outside facia strip it needed replaced also but was not my concern s specific instructions to replace inside driver door weather strip they replaced outside facia strip it needed replaced also but was not my concern sincerely Joe day More

I came in for a minor service on my excellent 2019 Subaru Outback and although this was not my initial intent sales staff had such a good deal that I left with a 2020 Outback with features I've always wanted Outback and although this was not my initial intent sales staff had such a good deal that I left with a 2020 Outback with features I've always wanted but was never able to afford boy am I happy camper! More

Rachel & Alejandro is the reason I continue to give you my business. Everyone is friendly and informative. Rachel & Alejandro are always Top Notch. Awesome team my business. Everyone is friendly and informative. Rachel & Alejandro are always Top Notch. Awesome team More

We are constantly bothered to trade in our vehicle. I am not 65 and can’t afford to trade in my vehicle every year and stay in credit card debt the rest of my life. Everyone is nice but if I am constantly a not 65 and can’t afford to trade in my vehicle every year and stay in credit card debt the rest of my life. Everyone is nice but if I am constantly asked to do extra services to my vehicle or to trade it in every routine oil change I receive, the experience gets more of a burden than it is being a good preventative service. More

Alejandro is always friendly and efficient and I know he’ll get the job done. A week after we bought the car, we ran over a screw and needed a new tire. He took care of the paperwork for us so we could he’ll get the job done. A week after we bought the car, we ran over a screw and needed a new tire. He took care of the paperwork for us so we could get a refund. More

Just purchased a 2021 Subaru Forester. Love the SUV! Had a very pleasant experience at Bill Bryan Subaru. No continuing back and forth haggling over price. Traded in our 2017 Honda CR-V and got a very Had a very pleasant experience at Bill Bryan Subaru. No continuing back and forth haggling over price. Traded in our 2017 Honda CR-V and got a very fair price. What made the experience so enjoyable was our salesman Angus MacLellan, a real professional, very knowledgable and simply a fantastic person to deal with. He should serve the model every dealership strives to hire. Thanks to Angus we walked away with our new Forester and glad we did!! More

Battery problem was taken care of with no hassle. The service writers were very professional courteous. I was very impressed that they waited for us to bring the car in just after service closing. Had t service writers were very professional courteous. I was very impressed that they waited for us to bring the car in just after service closing. Had the loner ready. More

My wife and I had a great experience at Bill Bryan. Angus, our salesperson, was great to deal with. What pleased us was their level of safety pertaining to the Covid pandemic. We felt very safe and Angus, our salesperson, was great to deal with. What pleased us was their level of safety pertaining to the Covid pandemic. We felt very safe and well taken care of. Overall a very positive experience. More

I don't have any complaints about the work done. However, my experience with the service rep left something to be desired. He authorized the service on 4 recall issues without informing me it would However, my experience with the service rep left something to be desired. He authorized the service on 4 recall issues without informing me it would take an additional 2 hours. I still don't understand why you needed to replace some dehumidifier part even though my insurance picked up the tab. Not good communication with the customer. More