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Villages Subaru

Leesburg, FL

4.7
1,983 Reviews
Villages Subaru is not just your Leesburg Subaru dealership, we also provide a full line of services dedicated to our Florida customers. From Subaru car repairs performed by expert mechanics, to OEM Subaru auto parts, to car loans, Villages Subaru is the smart choice for your automotive needs. Come in and say hi! We're located at 8730 US HWY 441, LEESBURG, FL, near Ocala, Sanford, Orlando, and Mt. Dora. Or, you can give us a call at 352-290-2725.
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8730 U.S. 441

Leesburg, FL

34788

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Showing 1,983 reviews

June 02, 2021

My 18,000 mile service was done quickly. Pier service rep went over the paperwork to show us what was done and that tires, etc. checked out fine. More

by forresl13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Jun 07, 2021 -

Villages Subaru responded

Thank you for your rating! We are glad to hear your experience at Bill Bryan Subaru was a positive one!

June 02, 2021

The BB team is always professional, and make you feel like you are their only priority. They are amazing and I wouldn't trust my vehicle anywhere else. More

by sebagobaby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel, Alejandro, Kyle, Sean, Jeremy Lansing
Jun 07, 2021 -

Villages Subaru responded

Thank you so much for this thoughtful review! We can't wait to see you again in the future!

June 02, 2021

So as always on arrival the advisor was told an oil change and tire rotation as always. When the advisor came out later was informed that I need tires due to inside wear on the front and a full alignme More

by atwill121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Young lady in service
Jun 09, 2021 -

Villages Subaru responded

Thanks for sending your concerns, we welcome them as much as the words 'great job'. That’s how we improve our service to everyone, by fixing the concerns that come up. While we do the required inspection on every car, we sometime find concerns that indicate future problems that may leave you on the side of the road. To avoid this, we try to catch the smaller issues before the develop into a major problem. In the future you are invited to reach out to Joe Goguen, the General Manager, as he is dedicated to customer service and hopes to see you soon. Thanks for your time and business.

Jun 10, 2021 -

atwill121 responded

I appreciate the inspections as they do catch things, in most cases early. I'm guessing you didn't get the meaning of my review. I'll explain. The last three services I have asked for the tires to be rotated. The first two times I was told that the wear was even so they didn't need rotating. I thought it was strange as it is recommended they be rotated every 6000 miles. The last visit I again asked for the tires to be rotated. The advisor comes out and tells me now I need four tires and a 4 wheel alignment as the inside on the front tires we wearing. She gave me the quote for the tires and the alignment. I ASKED if they were rotated and again was told no. So if the first two times they didn't need it due to even wear, then if the wear is now uneven why wouldn't they be rotated? When I started using the dealership for my service needs, the tire rotation was included as part of the service. Then it became an extra. Crazy thing is the price is higher now than before it became an extra. Just disappointed in what happened

June 02, 2021

Excellent all around! Friendly people and great service! Best car buying experience I've ever had. The price was as listed on the web, there were no surprises and they got the car in very quickly. More

by kfeldtmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Torres
Jun 02, 2021 -

Villages Subaru responded

Thank you for your review and 5-star rating! We pride ourselves on helping people have the best customer service possible, and we are glad we provided you with that. Come back and see us at Bill Bryan Subaru in the future!

June 02, 2021

Great except for requiring this 25 words.X x x x x x x x Great except for requiring this 25 words. X x x x x x x x x x x x x x x x x x x. I hate surveys. You should remove this question More

by DEBIEBALL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hampton
Jun 02, 2021 -

Villages Subaru responded

Debie, thank you so much for your 5-star rating. We apologize for the survey requirement. Unfortunately, this is out of our hands and a requirement of DealerRater.com.

June 02, 2021

I used to feel that dealing with a car salesman was one of life's worst experiences. No longer feel that way. Dealing with Jason and Tyler was very easy and pleasant. . We would certainly buy another More

by dgmoring
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Hampton, Lindsey Browning, Tyler Torres
Jun 07, 2021 -

Villages Subaru responded

Thank you for leaving us a 5-star rating and review! We work hard to make sure all our customers have a great experience with our Subaru dealership. Bill Bryan Subaru is happy to hear that Jason and Tyler were able to give you the customer service we want everyone to experience. We look forward to seeing you again!

June 01, 2021

Will, great guy, very helpful in our trade and very respectful. Really love our deep blue Outback, sale staff and management the best. Will return when another auto is needed More

by charles_ward31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will
Jun 02, 2021 -

Villages Subaru responded

Charles, thank you for the five-star review! Congratulations on your new Subaru Outback! It was our pleasure to assist you, and we look forward to continuing our relationship in the future!

June 01, 2021

We came in to upgrade our lease from a 2019 Forrester to 2021 Forrester. The services was exceptional as usual. Love our Subaru. Thank you Jason Hampton! More

by rn7332
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hampton
Jun 02, 2021 -

Villages Subaru responded

Congrats on your lease upgrade! We are happy that Jason was able to provide you with excellent service. Enjoy your Forrester and let us know if you have any other Subaru needs!

June 01, 2021

My whole experience was a very positive one. All the staff went above and beyond to get the vehicle I wanted/needed. Thank you very much! More

by Mrkashbaugh3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hampton, Brent Moake, Lindsey Browning, Tyler Torres, Kathleen Maita, Jeremy Lansing, Janene Black, Lee Weith
Jun 02, 2021 -

Villages Subaru responded

Thank you for your positive review and five-star rating! We make it our top priority to help our customers find the best option, and it is wonderful to hear that the team went above and beyond for you to make it happen. Please come back to see us again in the future!

June 01, 2021

always pleased with the service.people always helpful.our next car will be with bryan subaru.will be looking one in the near future,thanks More

by psu.chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service dept.
Jun 02, 2021 -

Villages Subaru responded

Chuck, thank you for this wonderful review and five-star rating. We are always here to bring you the best service possible and we're thankful for your business. We look forward to helping you again in the future!

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