Villages Subaru

I'm new to the area (Ocala) and started taking my car to the local dealership there. I found long waits and inability to handle a simple emergency situation. Called Bill Bryan Subaru; have been there twice the local dealership there. I found long waits and inability to handle a simple emergency situation. Called Bill Bryan Subaru; have been there twice and am more than satisfied with customer service. More

Great cars, great sales department. They spent time with me, gave me all the stats and information I requested and of course, let me test drive the new Ascent. All information and no pressure. And the saf me, gave me all the stats and information I requested and of course, let me test drive the new Ascent. All information and no pressure. And the safest cars on the road. More

Picked out car on internet. Schedule a visit to test drive, it took 5 hours to make the deal and drive away,but I drove away 😊 drive, it took 5 hours to make the deal and drive away,but I drove away 😊 More

This is the second opportunity I've had to work with Emily as our service advisor. I will always request her. She is friendly, efficient, professional, and truly seems to enjoy being in customer servi Emily as our service advisor. I will always request her. She is friendly, efficient, professional, and truly seems to enjoy being in customer service. She helped me become familiar with the loaner car I had requested. She notified us when an engine air filter also needed to be replaced. After I drove home with the loaner car, I opened my emails to find a message from your dealership offering coupons. When I arrived at your dealership the following day, I showed an applicable coupon to Emily. No problem--she took care of it being honored. It saved us $40. Mt husband and I also felt that the total cost for service was reasonable. We previously had another of our two Subarus serviced at Bill Bryan. We were pleased with everyone we came in contact with (especially Emily) and now with our Outback service a few days ago, we are customers for life. What a wonderful change from the previous dealership that we went to in Florida. More

Service Department never fixes issues...Everytime I have to bring it back. They do not listen on try..Just throw parts at it. I really wish we had a quality Subaru service center in the Leesburg / Ocala are to bring it back. They do not listen on try..Just throw parts at it. I really wish we had a quality Subaru service center in the Leesburg / Ocala area. More

My husband and I arrived at around noon and found "Will" My husband and I arrived at around noon and found "Will" waiting for us. We hit it off immediately and were anxious to hear everything he had to tel My husband and I arrived at around noon and found "Will" waiting for us. We hit it off immediately and were anxious to hear everything he had to tell us about the car we had been trying to purchase. He was so helpful that I can honestly say he was the reason we purchased on the spot. We honestly dreaded the hassle of purchasing a car. Will got my husband laughing and the day went much better than expected. We bought our car!!! 5 Stars for Will! More

We handled our financing with Lindsey Browning. She was very helpful and though there were a few things I had forgotten to bring, she made me feel like it was no big deal. I promised to return the next da very helpful and though there were a few things I had forgotten to bring, she made me feel like it was no big deal. I promised to return the next day with what was needed and we proceeded . She suggested a program that will save us money on repairs and service and in the end we came out better on the car we were purchasing than we thought. We were very happy and she was delightful! Thanks Lindsey for all your help. the Teano's More

Thank you Jeremy for bringing us the numbers that made this all work. We are very grateful to you and your staff for helping us with our purchase. the Teano's this all work. We are very grateful to you and your staff for helping us with our purchase. the Teano's More

They was so rude to me will never go back was suppose to have manager call me but nothing yet why do people have to be so rude guess I’ll try Vroom hope that doesn’t take your job someday have manager call me but nothing yet why do people have to be so rude guess I’ll try Vroom hope that doesn’t take your job someday More

I don't think that anyone likes the hassle of going to the car dealership to buy a car. I know that I haven't in the past. However, I have now changed my mind.. From the moment that I met Will Mahair, sal the car dealership to buy a car. I know that I haven't in the past. However, I have now changed my mind.. From the moment that I met Will Mahair, sales consultant, at the dealership, I was made to feel at ease. I found him to be knowledgeable, professional, and very personable. He listened to what I wanted and the guidelines that I set out in order to purchase a vehicle. He spoke to his manager, Jeremy, advising him of my concerns. After a relatively brief time, Jeremy joined us at Will's desk to extend his offer which I accepted. Will stayed with me throughout the entire process and responded to the lot where we inspected the vehicle again as well as him showing me how to set up my phone with the vehicle and other information that I would need. I must say that if you want a good sales consultant at the dealership go to William Mahair. I am not saying that the other sales coordinators aren't good, I can only speak from my personal experience with Will. The longest part of the process was completing the tons of paperwork that must be completed and signed. I have to say that Lindsey, in the finance Dept.,. took me through the process as quickly as possible for which I was grateful. I also want to give a shout-out to all the people in the sales department who I came in contact with. They are were very friendly. More