Village Toyota

service dept failed to reinstall left rear caliper pin on a used crown vic i purchased at village. my family drove this car to north carolina in that condition.thankfully no accident occured.i made repairs m a used crown vic i purchased at village. my family drove this car to north carolina in that condition.thankfully no accident occured.i made repairs myself.same vehicle was in for oil change,overfilled by 1 quart,and was charged extra for that quart.made repair myself (let out a quart).same vehicle, air filter compartment was closed improperly allowing unfiltered air in.had to have injectors cleaned. now things are getting costly.now for vehicle #2, an 04 tundra.had oil change, 1 quart to little.had to buy more oil and top off myself. i have after market wheel covers,service dept does not know how to remove them without breaking the clips that hold them.bought a new set for over $100. the final straw came when i decided to change oil myself. found that 3 of the 4 bolts securing the skid plate were stripped and the 4th was on its way out.when a dealership cant even change oil without doing damage its time to move on and warn others. FOR REAL, john johannesen jr. More

We've had our Toyota 4 Runner serviced at this dealership since we moved here in 2010. When it was time for a new car this was the only place we considered because of your service department and found your s since we moved here in 2010. When it was time for a new car this was the only place we considered because of your service department and found your sales team to be just at the same level. They are all professional and personable at the same time which gives you a sense of dealing with the right people. This was the best experience my wife and I have had in purchasing a new car. We are positive that Village has the best when it comes to service and caring for the customer. Vincent Scala More

Were looking to purchase new car. We looked at other cars and dealers. At Village Toyota, in deference to the other dealers, we were treated with the utmost courtesy and profesionalism. The price was fair. W and dealers. At Village Toyota, in deference to the other dealers, we were treated with the utmost courtesy and profesionalism. The price was fair. We were completely satisfied! More

The salesman was very helpful and not pushy. Explained the vehicle from top to bottom, and worked out a suitable payment plan. In other words he was very good. the vehicle from top to bottom, and worked out a suitable payment plan. In other words he was very good. More

Ordered part, received wrong part. Found their error in their website ordering system, they said they wouldnt return as I opened the bag the part came in. Note, the bag is NOT CLEAR, i was unable to deter their website ordering system, they said they wouldnt return as I opened the bag the part came in. Note, the bag is NOT CLEAR, i was unable to determine that they had sent the wrong part without opening. The website has 2 part numbers for the same part, and I recieved a front and rear diff locking dial, when I should have recieved a center diff locking button. They offerd to "try" to return it to toyota, and stated that if I ordered the correct part from them they would waive the restocking fee..... I cant do business this way--this is their mistake, so I refuse to purchase the rest of my equipment from them. Spread the word. More

Great time/ easy / no pressure to buy. The tour was very helpful. There is noting else I can say. but since the survey won't be complete without more to say then this is what I have to say. helpful. There is noting else I can say. but since the survey won't be complete without more to say then this is what I have to say. More

Luci is well informed and very pleasant - Jamie, athough new to your company was caring and concerned - Brett tried very hard to give me what I asked for in a car and I have had dealings with David in Servi new to your company was caring and concerned - Brett tried very hard to give me what I asked for in a car and I have had dealings with David in Service for the last ten years - He is by far the best representative of Village Toyota and any other company out there More

First and foremost, I'd like to start off by saying that this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my t this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my two front tires to the tune of 2300.00. That was fine with me. When I returned to get my car, a chunk of my dashboard was mysteriosuly missing. When confronted about the problem, it was quickly decided that they would repair it at no cost, and I was to return in the morning to have it done. Upon departure, my brakes and steering column began to violently shake. I immediately returned and they said they'd look at it overnight and I was to reurn in the AM. When they called me the following morning, they said that my brake calipers were locked up, and that it would cost over 1000.00 to replace them, along with the pads and rotors which had been damaged due to the locked calipers. After they refused to repair what they had caused free of charge, I informed them that I would never be returning to the dealership. It was at this ... by saying that this was the absolute worst experience with a car dealership I have ever had. I had an A/C condenser replaced, as well as new bearings placed on my two front tires to the tune of 2300.00. That was fine with me. When I returned to get my car, a chunk of my dashboard was mysteriosuly missing. When confronted about the problem, it was quickly decided that they would repair it at no cost, and I was to return in the morning to have it done. Upon departure, my brakes and steering column began to violently shake. I immediately returned and they said they'd look at it overnight and I was to reurn in the AM. When they called me the following morning, they said that my brake calipers were locked up, and that it would cost over 1000.00 to replace them, along with the pads and rotors which had been damaged due to the locked calipers. After they refused to repair what they had caused free of charge, I informed them that I would never be returning to the dealership. It was at this point that the head of the service department, Nick sleazeball, threatened that "maybe we dont need to fix the dashboard then." I informed him that yes, he should indeed fix it. Long story short, they fixed my dash, locked up my calipers, and when I replaced them myself the following week, the brake pads looked like new, as did the rotors. These people are classless, sleazy, and an embarassment to anyone trying to make a decent living: in short, Democrats. I strongly urge everyone to consider a different dealership when searching for car service. If this dealership were in an area where there was Toyota competition, they would have gone under a long time ago More

This is our fourth car in 3 years Here at Village. Everyone there has always treated us very well. When issues came up and they do come up! they were alway taken care of in a pleasant way and we did n Everyone there has always treated us very well. When issues came up and they do come up! they were alway taken care of in a pleasant way and we did not have to back and forth to get it resolved and the all were resolved. More

This is the second vehicle we have purchased from This is the second vehicle we have purchased from Village. We have been pleased with the sales people and the service department. They are very wil This is the second vehicle we have purchased from Village. We have been pleased with the sales people and the service department. They are very willing to address any problem that might arise and do what is necessary to correct any concern you may have. This makes for a good relationship. We are looking forward to enjoying our new vehicle. More