Village Pointe Toyota

You could not pay me to go back to this place. Wouldn’t even give them one star. Poor attentiveness and NO communication. Had made an appointment over a week prior and when I arrived no one approa Wouldn’t even give them one star. Poor attentiveness and NO communication. Had made an appointment over a week prior and when I arrived no one approached me. For minutes. I had to walk up to someone and ask what was going on. Then I was neglected in a filthy, and I mean FILTHY children’s room for three hours after being told it wouldn’t take more than two. At the end of waiting patiently for them to figure out what they were doing they told me they didn’t complete the work. WHAT. AND they charged more than what I agreed to to inspect the car without discussing it with me like I had requested. Extra fees. Then the woman at the cashier desk offered to take MY checkbook and write in it for us?? At what point is that ever professional to offer that kind of help?? So I took the car to Corwin Toyota of Bellevue instead and they took WONDERFUL care of us. After looking into the issue to get it resolved, they informed me that Village Pointe claimed to have completed the recall work even though they told me otherwise, did all the work incorrectly and it needed to be addressed. Turns out the car passed the recall inspection and didn’t need any replacing of the wire harness. Village Pointe took the wrong pictures and tried to get paid for a service that was not needed. Shady dishonest dirty inconsiderate service. Never again. More

Rusty was fantastic! He took the time to show me all the things in my new car and how to use them. He was very kind and down to earth. I would recommend him to anyone! He took the time to show me all the things in my new car and how to use them. He was very kind and down to earth. I would recommend him to anyone! More

George Vergara contacted me quickly to set up an appointment. He was personable and went out of his way to work in finding a used car that met my needs and fit my budget. I was very pleased with his appointment. He was personable and went out of his way to work in finding a used car that met my needs and fit my budget. I was very pleased with his work and with Rusty Russell’s collaboration. It was a wonderful feeling to drive my Camry home yesterday. The finance people helped make the process go smoothly. Thank you, George, Rusty, and the whole team at Village Point Toyota. More

I 100% regret my purchase. The finance team lied through their teeth and used high pressure sales tactics to seek an over priced car warranty. There is a reason they don’t give The finance team lied through their teeth and used high pressure sales tactics to seek an over priced car warranty. There is a reason they don’t give you time to read the warranty. Brian Sharp circled a paragraph on all the things it did not cover. This was a lie because the paragraph below it lists more things it doesn’t cover. Since this was a hybrid I was purchasing I need it to cover the lithium battery pack which this warranty doesn’t cover. Brian also said a zaktek benefit was free. It was not free and they charged me $679 in the paperwork. This was the worst car buying experience I have ever had. I also asked Peter T the sales guy to clean the inside of the car because it had grease throughout on the hard surfaces. He said I gotchu but it was still greasy and when I opened the console it had a big goop of grease. If I could return this and void the contract I would gladly would do so. Update I was able to have them drop off the warranty and the Zaktek they claimed was free. I truly appreciate them making it right they even brought the new paperwork to my house. I recommend bringing your own financing when shopping here and be sure to take your time to read the documents before signing. More

Christian was a pleasure to deal with even had a magic trick lol all around experience with staff was great trick lol all around experience with staff was great More

Overall good experience. Harold was a great sales person. Probably not the most buyer friendly market currently but this is my 2nd trade in and new vehicle purchase with Vill Harold was a great sales person. Probably not the most buyer friendly market currently but this is my 2nd trade in and new vehicle purchase with Village Point Toyota and I would be open to doing business with them again. More

George Vergara was very helpful, and is a great salesman! Kudos to Village Pointe Toyota! Great Job! Kudos to Village Pointe Toyota! Great Job! More

Harold was Great! I would recommend him to my friends and family! Nice and friendly! I would recommend him to my friends and family! Nice and friendly! More

Very sleezy business tactics. I purchased a 2012 Nissan Juke. I took the vehicle to have it inspected and an exhaust issue was identified. The service department "fixed" it by I purchased a 2012 Nissan Juke. I took the vehicle to have it inspected and an exhaust issue was identified. The service department "fixed" it by attaching an aftermarket exhaust pinned it (should have been floating) to the flange on the original exhaust. This caused the exhaust pipe to break and $2500 worth of repair work at the Nissan Dealership. More

Samuel Saintizaire and Marshall Murphey we’re awesome and pleasant to work with. Vehicle is great 👍 pleasant to work with. Vehicle is great 👍 More