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Village Ford Inc

Dearborn, MI

4.7
87 Reviews

23535 Michigan Ave

Dearborn, MI

48124

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Showing 87 reviews

June 07, 2014

Suckers beware At this dealership they dove you io buy something called lease insurance. It will pay off the vehicle if you die. I'm not sure if they target people More

by Mclark23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember but it was a manager
Jun 10, 2014 -

Village Ford Inc responded

I am concerned by your review and would love the opportunity to address it for you. I can assure you that my team is dedicated to total customer satisfaction and it is not our policy to target anyone. Please contact me at your earliest convenience and I can clear up any lingering confusion you might have. Hope to hear from you soon. Regards, Bob Wheat - robert.wheat@villageford.net

December 08, 2013

For the first time in my life, I'm buying a used car. I'm not sure if it's because I'm a female or because I'm buying a used car in the lower range. First of all, Keith blew me off a couple of times. More

by Joan_H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Widner
April 23, 2012

I took my 2011 Fiesta in a for a check engine service light at ~9:00 am. At 5:08 pm I called the service rep to determine the status and was informed that a known problem part was on order and the vehicl More

by trex22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
david glass
May 09, 2012 -

Village Ford Inc responded

trex22, thank you very much for your feedback, we apologize to you regarding this issue. Village Ford aims to consistently deliver a professional service to our customers. This issue has been discussed with you, and as stated, we were late in contacting you due to finding the need for the part late in the day. 98.7% of all the vehicles that we service here at Village Ford will have that required part in stock within one day. This was an unusual occurrence for us. We are sorry that you did not take advantage of our offers and accommodations to complete the job for you. We hope you will give us another chance. - Sincerely, Bob Wheat, General Manager, Village Ford

April 11, 2012

This is my 2nd truck with Jim as my sales rep. He has truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had ma More

by BreanneF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim B.
March 25, 2012

My family has been coming to Village Ford for our cars for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. More

by sugarshell04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Glass
March 20, 2012

We have purchased/ leased vehicles from Sandy for close to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied More

by Vickie G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy
March 05, 2012

Steve was patient with me for months when I was trying to decide to lease my Fusion. He entertained my questions and he did not bug me like a typical sales person. He treated me as though I was his only cust More

by tylerskeets
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
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