Village Ford Inc

Leaking overhead Took my f250 for repair as water was leaking from Moon roof switches overhead. Asked for oil change same visit. The service took 10 days. The window s Took my f250 for repair as water was leaking from Moon roof switches overhead. Asked for oil change same visit. The service took 10 days. The window shield was reset. Service adviser refuted my son's insistence that the leak was around overhead switches. According to SA only the windshield needed reset/repair.. One week after the vehicle was returned and we had snow melt.... there is leaking from the switches! My roof liner is wet and water leaked onto dash....who know about what is happening to the wiring around the switches? More

Failed engine My Ford Lease car has a failed engine. The car is under warranty howerer the dealership wants money and said its my fault. They said it was low on oil My Ford Lease car has a failed engine. The car is under warranty howerer the dealership wants money and said its my fault. They said it was low on oil. Never had and oil light, More

Bad experience I bought a new Ford Flex 2018 from them. Last winter When my collision sensor. Stopped working .I dropped my car for oil change and to fix sensor.Th I bought a new Ford Flex 2018 from them. Last winter When my collision sensor. Stopped working .I dropped my car for oil change and to fix sensor.They did not do it and they told me that cross bar is bent and The car was involved in accident. At that time I called them and spoke with salesman and the manger.They denied everything.I called them many times until they stopped answering me Yesterday I took my car to another dealer to fix engine light which was on. I was been told that my car was involved in huge accident .They sold this car to me as brand new car. Now I do not know what to do. More

Terrible By far the worst and most unprofessional sale I have ever dealt with in my life. Nobody there seemed to know what they were talking about. The sales By far the worst and most unprofessional sale I have ever dealt with in my life. Nobody there seemed to know what they were talking about. The sales manager Tom was very rude and not knowledgeable about what he was doing. Go to any other Ford dealership. More

One Happy Customer I’ve had my eye on a mustang for years and knew I needed one. After my car was hit and I now needed a replacement, I jumped on the opportunit I’ve had my eye on a mustang for years and knew I needed one. After my car was hit and I now needed a replacement, I jumped on the opportunity to make it happen. I’m a car nut, I’ve done my research and I knew exactly what I wanted. I visited a local dealer with a shifty salesmen; I over heard him and a fellow salesmen talk about how they’re hiding 3 oil changes and floor mats into a dael he was working.. at that point I just wanted to make sure I fit in a mustang and I was going to leave. I told him I just wanted to just sit in one and I was going to dip. He offered a test drive and I at first said no because I really didn’t want to waste his time. But the salesmen insisted, so, why not? I saw it and It had everything on my list and more. I knew I wanted that one or one just like it. So, I took a picture of the VIN and sticker. I handed in the keys and left. Not satisfied, I reached out for advise and Village Ford came highly recommended from a friend. Next thing I know I driving to a dealership an hour and a half away (when it didn’t snow). I was greeted by the manager Jay and he introduced me to a salesmen named Ali and his sidekick, Nizar. I didn’t want to waste their time, so I explained the situation and showed them the VIN of the one from the test drive and I asked for one with the same options. Village didn’t have one on their lot and low and behold there was only one that appeared when Ali searched... The one I test drove... Great! Now what? Jay and Ali asked me, if that was the one? I said “yeah, it was!” They assured me they’d make it happen. Next thing I know, a day later, I’m on the phone and learn how the whole Village Ford team pulled together to get me that car! Super excited, I drove 2.5 hours in the snow to sign the paper work and get the process going.. Not only did they get me the exact car I wanted.. they even got me a significantly better deal! My dream car for less?? AND now I have extra money to modify it?! What could make it better?! Being super late on a Thursday and with the newly fallen snow, we agreed I’d take delivery on Monday. That was the longest weekend ever! They knew I’m super busy at work and put in a ton of hours. The Village team was able to help me, again! They had the car delivered to me at work! I didn’t miss any work but the only downfall, I had to work the next six hours knowing my car was outside waiting! Haha This team really went above and beyond for me. I felt like I was treated like family! I owe a sincere thank you to Jim, Jay, Tom, Ali, and Nizar. You have one satisfied customer. A+ work. I now owe my friend dinner and I know where I’ll send people when I convince them to get a mustang (or other ford) More

New car Shane made the car buying experience stress free & found the perfect car for me! Thank you for your help & great service! Love my new car! Shane made the car buying experience stress free & found the perfect car for me! Thank you for your help & great service! Love my new car! More

Metro Detroits WORST Ford Dealer Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tr Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tried to give me half of thebluebook value. I wouldn't go back for free oil change! Lost me as a customer and everyone I know! More