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Village Ford Inc

Dearborn, MI

4.7
87 Reviews

23535 Michigan Ave

Dearborn, MI

48124

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Showing 87 reviews

July 16, 2020

Great Sales Experience Jay found the exact vehicle needed, prepared three excellent leasing options from which to choose, and had all the paperwork ready for signing when I More

by FMS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Freud
Jul 21, 2020 -

Village Ford Inc responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2020

Stephen listened to our needs and we found our Ford! It is very refreshing to find a dealership that will actually listen to your needs and help you find the right fit. Stephen did just that and directed More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen, Frank
Jan 27, 2020 -

Village Ford Inc responded

Don, your comments keep us motivated and working hard for all our guests! At Village Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

January 13, 2020

Stephen did a fabulous job helping me find my Ford Flex! The entire staff is very friendly and approachable. Stephen was willing to help me find what vehicle worked for me and my budget! Highly recommend! More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Stephen
January 10, 2020

.I do not reccomend this dealer. Your dealership is lacking in customer respect and you should be ashamed of how you treat hard working customers.  I don't need anyone to contact me from your dealershi More

by T
Recommend Dealer
No
Employees Worked With
Stephen, Frank, and the Used Sales Manager Ryan
December 01, 2019

This vehicle should not have been sold with all of these problems! I bought this 65,000 mile 2014 F-150 King Ranch in Oct 2019 w 60k extended warranty at Village Ford in Dearborn Michigan. Drove it a coupl More

by Mike
Recommend Dealer
No
Employees Worked With
Used cars
November 25, 2019

Savannah was a pleasure to work with! She gave me an accurate wait time which I could plan my day around and informed me of what was recommended to keep my vehicle safe. I highly recommend Village Ford’ More

by BAguirre12
Recommend Dealer
Yes
Employees Worked With
Savannah Hoak
Dec 02, 2019 -

Village Ford Inc responded

Hello, thank you for your great comments about Savannah! We're glad we could be of service to you, and we hope you continue to choose us for all your automotive needs. Thanks again!

August 21, 2019

Great service advisor A special thanks to Jim Burton. He was very courteous and explained everything clearly as far as my 2013 focus is concerned. Thank you Jim for your ki More

by Gaymo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Burton
Aug 28, 2019 -

Village Ford Inc responded

Hello, thank you for your great comments about the quality of service our staff provides! We're glad Jim could help you out, and we are always more than happy to assist you if anything else comes up. Thanks again for your business!

July 01, 2019

Superior Customer Service I must give Zach Anderson of Village Ford Dearborn Michigan a shout out . STELLAR customer service. Definitely a class act. Very happy with my purcha More

by precious cargo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Anderson
Jul 03, 2019 -

Village Ford Inc responded

Thank you for your kind words and congratulations on your new vehicle! Zach understands it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

June 18, 2019

Service Center Is great! As soon as you enter the service center you feel very welcome. The oil change and service I had done to my vehicle was done so quickly I couldn’t beli More

by Robby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah Hoak, Audra Sackey
Jun 20, 2019 -

Village Ford Inc responded

Hi Robby, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do!

April 19, 2019

Failure on multiple levels. Took my car to village Ford and they had it for over 2 weeks. I was told I had to take it back to the place where the recall was done because the work More

by RS Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James and Pete
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