Videon Chevrolet of Phoenixville - Service Center

Great service Expedient service on recall, thank you very much. Brad, Drew & Scott are always very friendly and helpful. They even checked if it was due for regular Expedient service on recall, thank you very much. Brad, Drew & Scott are always very friendly and helpful. They even checked if it was due for regular service and would have handled that with the recall if it were due. Thanks guys, You're Still the BEST!!!!! More

Friendly and fast service I go out of my way to go to Kelly for my service, they are friendly, explain what I need done and keep me posted I go out of my way to go to Kelly for my service, they are friendly, explain what I need done and keep me posted More

Customer Service Could not be more satisfied with customers service department. I had an appointment scheduled for Wednesday; however I got done work early on Tuesday Could not be more satisfied with customers service department. I had an appointment scheduled for Wednesday; however I got done work early on Tuesday so I called the service department and asked if I could bring my vehicle in today and they took me in right away. My wife and I walked up to the near by McDonald's got so.ething to eat and by the ti.e we got back the car was almost done. Kelly Chevrolet went above and beyond my expectation. Thank you! More

Reliable, quick service Service was done promptly and correct. Friendly. Not much else I can ask for. Waiting room was comfortable. Appreciated the free bottle of water. Service was done promptly and correct. Friendly. Not much else I can ask for. Waiting room was comfortable. Appreciated the free bottle of water. Will be back again for service when needed. Thank you. More

Anxiety & Fear melted away I've always had a terrible feeling in my tummy when it came down to taking my vehicle in for a check-up or problem. With my recent problem I figured I I've always had a terrible feeling in my tummy when it came down to taking my vehicle in for a check-up or problem. With my recent problem I figured I would try Kelly Chevrolet in Phoenixville, PA instead of the "other dealership near my home. Pop Pop Fizz Fizz, oh what a hugh relief I felt. They were kind, courteous, explained to me up front the costs for analyzing as well as the cost after analyzing. Scott demonstrated awesome empathy, even after realizing I did not pruchase my vehicle at their dealership or being aware that this was my fist time using them. Scott along with Brad was honest and up-front. I felt like a person and not just another sucker to get money from. Thank you, More

Excellent service, great people Brad Moyer, the service manager, always will go out of his way to make sure the customer is satisfied, not only me, but with EVERY customer in the wai Brad Moyer, the service manager, always will go out of his way to make sure the customer is satisfied, not only me, but with EVERY customer in the waiting room. Scott & Drew are the service advisors, and they always try to get to the root of any issues the customer may be having. Their mechanics (I usually deal with Al or Dennis), have been with Kelly for MANY years - so they are ALWAYS familiar with MY vehicle (and chances are with MANY returning customers). I have been a customer of Kelly Chevrolet (and service) for almost 20 years, and I always tell ANYONE who is in the market for a Chevy, to go to Kelly (plus my salesman Matt Gariti has also been there a VERY long time). You won't be disappointed, unless you don't go! More

Pleasant and courteous workers I am a middle age adult and have gove to numerous dealers and car repair shops over the years. I return to Kelly because they are pleasant and courte I am a middle age adult and have gove to numerous dealers and car repair shops over the years. I return to Kelly because they are pleasant and courteous, in contrast to some other places which made me feel cheated. Next time I need car service, an inspection, or a new car, Kelly is right their on top in my mind. More

Top notch sales and service I couldn't be happier with the sales and service departments. I'm happy with my equinox and would recommend Kelly to family and friends! I couldn't be happier with the sales and service departments. I'm happy with my equinox and would recommend Kelly to family and friends! More

They didn't have to .... but they did! A special thank you to Brad, Drew and Scott in the service team for helping me with my power steering problem. They were quick at getting me in. The A special thank you to Brad, Drew and Scott in the service team for helping me with my power steering problem. They were quick at getting me in. They were able to assist me with the problem and rectify the situation for us. More

Bad corvette services My most recent service experience at Kelly Chevrolet was very disappointing. First I am very sad because the service I received at the dealership wa My most recent service experience at Kelly Chevrolet was very disappointing. First I am very sad because the service I received at the dealership was great and I felt very secure about my cars being serviced/inspected there. Having moved back to the Philadelphia area in 2012 from out of state and having more than one car, I was always quite pleased with the service and personal attention I received at Kelly Chevrolet in Phoenixville. This however was not the case this last time when I bought my corvette in for state inspection. I bought my car in for an afternoon inspection and as always, I was going to wait for my car. I parked my car, checked in at the service counter gave him my info and keys. After about 5 minutes and looking at a new truck on the lot, I saw a service tech get in my car and take it to what I thought was right to the his service bay in back of the building. Not thinking twice about it, I proceeded through the customer waiting area to the show room to look at the corvettes on their showroom floor. After about 10 minutes of viewing the new cars, I proceeded back to the service area to see where my car was. I first did not notice my car near any of the service bays near visible from the customer waiting area so I then walked outside to the back garage hoping to see my car there. When I arrive in the back, I did not see my car, however a tech asked me if I needed any help. I told him I was looking for my car. He politely said go the service desk and he will help me. I thought my car may have been driven to anther garage on the opposite side of the building. I therefore walked back though the show room out the front of the dealership and to the opposite side. To my surprise, my car was not to be found. I then decided to walk back to where I originally started. This time my car was parked in the corner service bay next to the garage door. The next thing I heard was another Tech ask me if I needed something, I asked where my car went! He replied smartly, “He took it for a test drive!” I replied “They never took any of my other cars for a test ride before!” He then stated “They have too, they need to check the odometer and they been doing it for fifty years. “ He told me to go wait in the customer area. Now being curious, I was going to watch my car. I stood outside the garage door to watch my car. After about 3 minutes the tech decided to close the garage door on me! This is what got me mad! I have 2 corvettes, and numerous other vehicles which I have bought to the dealership for inspection. Never has the tech driven any of my vehicle beyond the parking lot to the service bay. The previous techs handled all my vehicles with kit glove care and I never had worries of the horror stories of tech and test drives and has my eyes were on my vehicle for most of the servicing. This is why I have not had any hesitation to bring my cars to the dealership. They were always friendly and I felt secure about leaving my car with service tech. I did voice my concern with the owner/general manager and he did check into the situation and said he was sorry to be losing my business and acted as if I was a sixteen year old worried about losing my bicycle. As a corvette owner and as dealership who wants to service corvettes, I feel there “the sense of security “with your car is very important to all corvette owners. My 2003 Zo6 has only 11K miles and is in the same condition as the day I picked it up at the NCM museum in Bowling Green, KY. Again having been to dealership numerous times before, the trust of leaving my car with Kelly dealership is now questioned and the caviler attitude about customer satisfaction. There are plenty of other GM dealerships willing and able to get my business. More