Victory Toyota of San Bruno - Service Center

I had a Best customer service experience. . excellent transport service provided fir puck and drop off. . excellent transport service provided fir puck and drop off. More

The service was done as expected. I am very happy with the service that was done. I am very happy with the service that was done. More

Service advisor Cristal was very helpful and courteous. SA kept in communication with us about the status. A very satisfactory experience for routine service. I've been taking two of my vehicles to Victory SA kept in communication with us about the status. A very satisfactory experience for routine service. I've been taking two of my vehicles to Victory Toyota of San Bruno service since 2013. The whole staff is awesome! Friendly and knowledgeable. Kudos to Clifford Dower - Automotive Service Manager. More

A very satisfactory experience for routine service. There was minimal wait time and the vehicle was ready in about one hour. Communication from Service Advisor was great - he greeted us with a smile There was minimal wait time and the vehicle was ready in about one hour. Communication from Service Advisor was great - he greeted us with a smile and pleasant demeanor, told us what was to be expected and kept in communication with us about the status. Christopher was EXCELLENT! More

Advisor Chris was very helpful and courteous as always. The job was done in a timely manner as promised. The job was done in a timely manner as promised. More

The staff is awesome! Friendly and knowledgeable. Have thoroughly enjoyed Chris as my "go to" person! Friendly and knowledgeable. Have thoroughly enjoyed Chris as my "go to" person! More

I placed a call to the service department. I spoke with Cristal and asked if Toyota replaces inner door panels. She indicated that Toyota does. I briefly explained my situation and she was und I spoke with Cristal and asked if Toyota replaces inner door panels. She indicated that Toyota does. I briefly explained my situation and she was understanding, set up an appointment and informed me the length of time it would take. Once I arrived on Friday 1/10/25, Martin, service advisor, assisted me with placing the order for the panel. He explained it would take a day for the part to arrive. In the meantime, he reviewed with me what required maintenance is required for my car. He suggested while I was there, to have my car oil change, tire rotation and other services needed at that time. I asked him if there was time to do this, he smiled and said yes. I provided my $50.00 off coupon I had received from Toyota and he applied it the service. When I returned the following day, Martin again assisted me with the door panel completed service. I really appreciated Martin guiding me through the process and by suggesting I have the maintenance work on my car completed while I was there, saved me having to reschedule for another day. Both times the work was completed on my car, Martin escorted me back to the service area to complete the transactions. To have the door panel ordered and installed the following day was much appreciated. The time required for the work on both maintenance and installation met in the allotted time given. Thank you Victory Toyota. More

It is one of the best Toyota dealerships excellent response and good services employee of Toyota in San Bruno is superb… response and good services employee of Toyota in San Bruno is superb… More

Service is amazing. Showroom is cozy with free snacks and coffee. They give free Lyft rides. Showroom is cozy with free snacks and coffee. They give free Lyft rides. More

Cristal was very courteous and informative. She explained all the work that was going to be performed and was very professional She explained all the work that was going to be performed and was very professional More