Victory Toyota of San Bruno - Service Center

They got the necessary work done within 8 hours. Service writer was professional and friendly. Service writer was professional and friendly. More

Dong Nguyen advised what service was needed plus additional issues in a professional manner. Tech video was excellent. additional issues in a professional manner. Tech video was excellent. More

Service has been satisfactory and Chris was very helpful, efficient, knowledgeable and courteous last service. efficient, knowledgeable and courteous last service. More

I been going here for over 20 years the staff is always friendly and helpful friendly and helpful More

Mail postcard reminders are very useful. Please send more coupons for discounts of 50% and I'll be back. Please send more coupons for discounts of 50% and I'll be back. More

Great service and timing. Dong Explained everything clearly. Waiting area is comfortable as well. Had tv and comfortable seats.. Dong Explained everything clearly. Waiting area is comfortable as well. Had tv and comfortable seats.. More

Always a great experience at Victory Toyota. They can fix anything and are very knowledgeable and nice. They can fix anything and are very knowledgeable and nice. More

The tech put the wrong mileage on my car paperwork and now it shows up on carfax wrong and states mileage inconsistency now it shows up on carfax wrong and states mileage inconsistency More

Five-Star Review for Victory Toyota of San Bruno with Exceptional Service by Cristal Garcia, Service Rep. ------ I recently had an outstanding service experience at Victory Toyota of San Bruno, and I w Exceptional Service by Cristal Garcia, Service Rep. ------ I recently had an outstanding service experience at Victory Toyota of San Bruno, and I want to give special recognition to Cristal Garcia, our Service Advisor. My daughter's Prius Prime suddenly wouldn’t start and wouldn’t shift gears. She called AAA, and the car was first towed to a nearby Firestone location. Unfortunately, they suspected a transmission issue and referred us to a local repair shop. After another inspection, the second shop also determined they couldn’t handle hybrid vehicles and recommended we tow the car to a dealer. That’s when we contacted Victory Toyota. From the moment we arrived, Cristal Garcia went above and beyond. Despite the car being non-operational and on a tow truck, she quickly coordinated with the service team to clear space so it could be brought in safely. She promised a thorough diagnosis and kept her word. Just two days later, Cristal called with great news: the problem was not the transmission, but an exhaust pipe and gasket issue, fully covered under warranty. She had already submitted all the necessary documentation and ordered the parts. This morning, she followed up again to let us know the car was completely repaired, and everything was covered. Her professionalism, courtesy, and attention to detail turned what could have been a stressful situation into a smooth, reassuring experience. I’m so glad we brought the car to Victory Toyota and had the chance to work with Cristal. Trustworthy, attentive, and truly customer-focused — she made a big difference, and I highly recommend this dealership and her service to anyone dealing with car issues, especially with a hybrid like the Prius Prime. More

I am very disappointed in how they handle these routine service appointments. The car is still technically new and needs a oil change and tire rotation, yet they attempt to guilt you into spending $1500 i service appointments. The car is still technically new and needs a oil change and tire rotation, yet they attempt to guilt you into spending $1500 in preventative maintenance every 5K miles. I most likely will not be back. I spent $400+ on my oil change and tire rotation this time. Fool me once.... More